Windows 10: Unable to receive code to sign into windows

Discus and support Unable to receive code to sign into windows in Windows 10 Software and Apps to solve the problem; Recently, I was prompted with a bitlocker prompt to put in a recovery key which i did. after i did, it prompted my account which was signed into... Discussion in 'Windows 10 Software and Apps' started by Mahir Khanna, Jun 16, 2025 at 9:37 PM.

  1. MAHIR KHANNA
    Mahir Khanna Win User

    Unable to receive code to sign into windows


    Recently, I was prompted with a bitlocker prompt to put in a recovery key which i did. after i did, it prompted my account which was signed into windows 11 using my microsoft account to setup the pin again and receive a code to my current email to sign me in. no matter how many times i try, im not receiving this code. i’ve tried to find options to contact support and the stupid contact option keeps asking me to reset my password, which i’ve already done. i’ve also tried removing the device from my microsoft account but no luck. i’m stuck because i can’t receive the code and im locked out of wi

    :)
     
    Mahir Khanna, Jun 16, 2025 at 9:37 PM
    #1
  2. ACELYN ALC
    Acelyn Alc Win User

    Unable to sign in to PC

    Hi Nancy,

    We would like to know more about this concern. Please provide the following information:

    • What was the exact error code/message that you received?
    • What troubleshooting steps have you done so far?
    • Are there any changes made prior to this issue?
    • Have you tried to use a different laptop to sign in?
     
    Acelyn Alc, Jun 16, 2025 at 9:41 PM
    #2
  3. PEER_SAM
    Peer_Sam Win User
    Unable to sign into Windows

    Hi Peter,



    Thank you for writing to Microsoft Community Forums.



    1. What is the error you get while trying to sign in?
    2. When you say ‘0000’, are you referring to a PIN?
    3. Is it a local or Microsoft account, you use with Windows sign in?
    4. Do you see any other sign in options like password, fingerprint or facial recognition?
    5. Do you see any options on screen to reset your password?


    If you are using the Microsoft account with Windows sign in, choose password option under sign in options and type in the Microsoft account password and let us know if it works.



    Please get back to us with the information requested, so that we can suggest the appropriate troubleshooting steps.



    Regards,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Jun 16, 2025 at 9:41 PM
    #3
  4. ATHISWARI ALAGAN (CONVERGYS CORPORATION)
    Athiswari Alagan (Convergys Corporation) Win User

    Unable to receive code to sign into windows

    Unable to receive code on Authenticator App

    Hi,

    One of my partner unable to receive code on her phone.on Authenticator App even after the trouble shooting steps.

    Kindly assist to contact the partner and provide the neccessary assistance.

    Partner Name; Vasu

    Phone:<removed> - Partner based in US

    Email: *** Email address is removed for privacy ***

    Thank You
     
    Athiswari Alagan (Convergys Corporation), Jun 16, 2025 at 9:41 PM
    #4
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Unable to receive code to sign into windows

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