Windows 10: Unable to record audio from Microphone when connected through AUX

Hello,

I just got Turtle Beach Recon 50P Stereo Gaming Headset. It comes with a built in microphone. When i plug it in, the audio works but the mic does not. I went to the "recording" settings under the "Sound" settings and I have microphones showing but only the Laptops Build in microphones pick up sound.


I've plugged multiple different mics into the laptop AUX and none will pick up sound.



***Original title: Microphones are showing but not picking up sound. HELP!***

:)

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Audio recording settings / microphone settings on skype not working

Hi Bill,

Thank you for writing to Microsoft Community Forums.

There is an option ‘Automatically adjust microphone settings’ in Skype. Try adjusting Skype sound in the application by following the below steps:



a. Open Skype.

b. Navigate to Tools > Options > Audio Settings > Microphone.

c. Select the default device.

d. Uncheck the ‘Automatically adjust microphone settings’.

Also, I suggest you to adjust Skype sound in the control panel to fix the recording issues. You can do this by following the below steps:

a. Open ‘Control panel’.

b. Select ‘Sounds and Audio Devices’.

c. Click on ‘Playback’ tab.

d. Verify that nothing is set to mute.

e. Verify that microphone is checked under the ‘Recording’ tab.

Try updating Skype, if any update is available. Please follow the above steps and get back if the issue persists.

Hope it helps.

Naveen M

Microsoft Community – Moderator

 

Unable to use microphones

Hello,

Welcome to Microsoft Community.



I am sorry to know that you are having issues with the recording. I will be glad to assist you with this issue.



This might be due to some incorrect audio settings or it might be due to the outdated audio HD drivers. Let’s try the following methods and check if that resolves the issue.



Method 1: Make sure that the Microphone is not disabled and is set as default.



Step 1:

Make sure that the microphone that you are using is not disabled and is set as default in the computer. Follow these steps to check this:

• Right click on the volume icon and select “Recording devices”.
• Now, right click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.
• Select “Microphone” and click on “Properties” and make sure that the microphone is enabled.
• You may also check if the microphone that you are using is set as default.

Step 2: I suggest you to set microphone as default device and check.



a) Right click on the volume icon in the system tray and then click "Recording devices"

b) Right click on the blank space in the popped up window and then select "Show Disabled Devices" and "Show Disconnected Devices".

c) Right click on Microphone and then click "Enable".

d) Highlight the microphone and then choose "Set as Default Device".

e) Click Apply and OK.



Now, check the issue. If it is already enabled, then try the next method and check the issue.



Method 2: Run Recording Audio Troubleshooter

This troubleshooter is an automated Windows 8 inbuilt tool which finds and fixes the common issues with the recording audio devices and its settings. Perform these steps to run this tool and check if that helps.

• Press “Windows Logo” + “W” keys from the keyboard.
• Type “Troubleshooting” in the search bar and press “Enter”.
• In the “Troubleshooting” window, click on “View All” on the left pane.
• Click on “Recording Audio”.
• Click on “Advanced” and then click on “Run as Administrator”.
• Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

If this does not help, then let’s try updating the sound card drivers and check if that resolves the issue.

Method 3: Update the Sound Card Drivers.



Step 1: Check the Windows updates for any latest driver updates.

Check in Windows updates if any driver updates are available. If so, install the same and check if it helps.



Step 2: Update Driver Software from the Manufacturer’s website:

Go to the computer or sound card manufacturer’s website and search for the latest Windows 8 audio drivers available for the sound card model and then install it by following the instructions given in the website.

I hope the above suggestion helps. If you need further assistance, get back to us and we will be glad to assist you.



Thank you.