Windows 10: Unable to remote from Mac to Surface Pro 9 on home network

I have set up the Surface to accept remote connections and have enabled Password sign-in to the Surface. I am using the correct IPv4 address. When I use my Microsoft account and password, which is the same account I use for the Surface, and remote from my Mac it errors with "The user account used to connect did not work". Is this maybe because I am already logged in on the Surface and can't log in twice? If I set the Surface to 'Sleep', then the device isn't found by the remote desktop app, Does this need 'Wake on LAN' setting up? Any help would be appreciated.

:)

 

what is weight of surface pro 9?

Hey, how you doing?

Thank you for contacting us and welcome to the Microsoft Community.

My name is Vitor. I'm an Independent Advisor and I'll be glad to help you today.

Surface Pro 9:

Length: 11.3 inch (287 mm)

Width: 8.2 inch (209 mm)

Height: 0.37 inch (9.3 mm)

Weight7: 1.94 lb (879 g)

Surface Pro 9 with 5G:

Length: 11.3 inch (287 mm)

Width: 8.2 inch (209 mm)

Height: 0.37 inch (9.3 mm)

Weight7: 1.95 lb (883 g) (mmWave) or 1.94 lb (878 g) (Sub6)

More information here:

https://www.microsoft.com/en-us/surface/busines...

Check if the suggestions above helped you and tell me if it worked.

Thanks

Vitor S.

 

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?

 

Mac Address Restricted Networks

So I have a surface pro 3, running windows, and before the last couple of windows updates I could connect to a mac address restricted network, that shows that it is open. My pc connects fine, my windows phone connects fine, but the surface pro keeps giving
me the error that it can't connect. Obviously I am doing something wrong. I typed in
getmac /v /fo list into the command prompt to get my mac address. I have double checked and triple checked that the mac entered was correct. Please help.