Windows 10: Unable to remove another Family Organizer

I need to remove another Family organizer from my account.When i try to remove them, it says to remove Consent then remove, however that is not an option that is given.

:)

 

Unable to remove child account from Family

I am the family organizer & there is just one member in the family besides me i.e. my child. I am unable to remove my child's (age: 11) account from family. It gives below error (after step 3).

You can't remove Ami from the family. Family members under statutory age need an adult's consent to join a family group. Only the adult that granted consent for Ami can remove this family member. Ask the family organizer who granted Ami consent to remove Ami from the family group.


Steps followed:

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove from family group"
   
3. A dialog appears for final confirmation. Select Remove.
   

If I am the family organizer why can't I remove it?

Why does it say "Only the adult that granted consent for Ami can remove this family member"? Who else other than me granted consent? How can I find it out?

How can I remove my child's account from family?

My child cannot remove herself from the family group as well. She logged into Microsoft Family Safety but doesn't see the option to exit the group. Actually, I want her to join a different family group but it's not allowed since she is already a member of a current family group. Until she leaves her current family group she can't join a new one.

 

Unable to remove account from microsoft family as family organizer.

I have two accounts in a Microsoft family, one as the organizer and the other with no permissions. I'm signed in to the organizer account to remove the other and it says that I can't because "Only the adult that granted consent for ______ can remove this family member. Ask the family organizer who granted ______ consent to remove ______ from the family group." The account I'm signed in as is the only other account to have been in that family and is the one that granted access for them to join. I've tried leaving as the organizer because that's supposed to delete the family group, but that just throws a vague "something went wrong" error.

 

Unable to remove a child from Family Group

Hi, Steve.

I'm Jen, I'm also an Outlook user just like you. I'm not working for Microsoft but I'd be happy to help you figure this out.

I understand you're unable to remove an account from your Microsoft family group. Based on the error you encountered, it looks like the consent to the account was given by a different adult/organizer. To remove the account, you must remove the consent first using the organizer account that granted it. For the steps, I shared the support page below. Please refer to the "Remove a family member from group" section and check step 4.

https://support.microsoft.com/en-us/account-bil...

I hope this helps. Feel free to share how it went.

Kind regards.