Windows 10: Unable to remove or quarantine a threat identified by Microsoft Security

Discus and support Unable to remove or quarantine a threat identified by Microsoft Security in AntiVirus, Firewalls and System Security to solve the problem; I received a notification that Microsoft Security had identified threats so I opened up the protection history which showed "Threat found - action... Discussion in 'AntiVirus, Firewalls and System Security' started by Pete Donahue, Dec 11, 2020.

  1. PETE DONAHUE
    Pete Donahue Win User

    Unable to remove or quarantine a threat identified by Microsoft Security


    I received a notification that Microsoft Security had identified threats so I opened up the protection history which showed "Threat found - action needed" and "Severe" at the top of a list of theats the rest of which have been blocked or quarantined, see attached screenshot.


    Unable to remove or quarantine a threat identified by Microsoft Security f7e42d70-6c4f-4b53-b4f1-2e6c68a9af25?upload=true.jpg


    I have clicked the drop down arrow next to "Severe" and selected "Actions" and "Remove" but nothing happens and I am just returned to the "Threat found - action needed" message and the MS Security icon continues to show a white cross on a red circle, see below


    Unable to remove or quarantine a threat identified by Microsoft Security b464d8f2-b6df-4210-a358-03f1e689ede6?upload=true.jpg


    Can anyone help me sort out this problem.

    :)
     
    Pete Donahue, Dec 11, 2020
    #1
  2. ALN
    ALN Win User

    How do I remove quarantined threats

    Since Defender did it's job by identifying and quarantined the threat, what will I gain by testing it as you suggest?
     
    ALN, Dec 11, 2020
    #2
  3. BREE
    Bree Win User
    How do I remove quarantined threats

    It does say under 'Quarantined threats' that "Quarantined threats have been isolated and prevented from running on your device. They will be periodically removed". It could just be that by now they have been automatically removed. It's a possibility as your detections were a few days ago on the 5th. My test was less than 24 hours ago so the quarantined file has not (yet) been automatically removed.

    Just reassurance that it's working as designed.
     
    Bree, Dec 11, 2020
    #3
  4. GARYTHIBODEAU
    GaryThibodeau Win User

    Unable to remove or quarantine a threat identified by Microsoft Security

    Unable to remove or quarantine Virus Threat

    Ran a virus scan with defend and 3 threats were detected, however when I went to have them removed nothing happened, tried to quarantine them and again nothing happened any suggestions on how to eliminate these threats. The threats are PUA:Win32/SweetIM
    PUA:Win32/Visicom and PUA:Win32/AskToolbar
     
    GaryThibodeau, Dec 11, 2020
    #4
Thema:

Unable to remove or quarantine a threat identified by Microsoft Security

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