Windows 10: Unable to request Windows 11 Refund

Discus and support Unable to request Windows 11 Refund in Windows 10 Gaming to solve the problem; I purchased Windows 11 only 4 days ago. I decided to replace my computer all together and will no longer need the program. Microsoft store does not... Discussion in 'Windows 10 Gaming' started by Deb Hall, Feb 6, 2025.

  1. DEB HALL
    Deb Hall Win User

    Unable to request Windows 11 Refund


    I purchased Windows 11 only 4 days ago. I decided to replace my computer all together and will no longer need the program. Microsoft store does not make it easy to return the product that was never used. The request return links keep taking to the same area and not an easy process. Is there an email I can send with the receipt to request a refund? Very difficult process for an easy return of a product never used. Appreciate help!

    :)
     
    Deb Hall, Feb 6, 2025
    #1
  2. DAN KOWALL
    Dan Kowall Win User

    Requesting refund on Windows 11 purchase online

    Purchased Windows 11 but unable to install on my computer. Decided to purchase different computer in local store as opposed to installing Windows 10 in my old computer Requesting refund of $139 on my purchase on 12/27/2022
     
    Dan Kowall, Feb 6, 2025
    #2
  3. HAHN - MSFT
    Hahn - MSFT Win User
    Refund request

    Hi Stacey,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    I'm sorry to hear that you're having trouble downloading Windows 11 Pro. As a Microsoft agent, I can assist you with this issue. However, please note that I cannot process a refund request as I do not have access to your account information.

    To get a refund on a subscription, use our self-help tool below to guide you through the right steps. Returning items you bought from Microsoft for exchange or refund - Microsoft Support



    Regarding the error message you're receiving, can you please provide me with more details about the error message? This will help me to better understand the issue and provide you with the appropriate solution. Additionally, have you tried any troubleshooting steps to resolve the issue? If not, I can provide you with some basic troubleshooting steps to try.

    Your Sincerely

    | Microsoft Community Support Specialist
     
    Hahn - MSFT, Feb 6, 2025
    #3
  4. TB_366
    TB_366 Win User

    Unable to request Windows 11 Refund

    Requesting refund

    How on earth do I get a refund for a game? Bought a copy of a game in the wrong account. Need to either move it to my kids account (that is listed as my kids account), or get a refund.

    Have been unable to contact Microsoft support AT ALL for the last 2 days. Keep getting the runaround on their automated system.
     
    TB_366, Feb 6, 2025
    #4
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Unable to request Windows 11 Refund

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