Windows 10: Unable to reset Microsoft account password

Hi,Trying to help a friend with her Win 10 home Laptop problems, I re flashed the BIOS. This means it now boots up ok, but I get this message:Your PIN is no longer available due to a change to the security settings on this device. Click to set up your PIN again. This prompts me to enter her Microsoft account details which is a problem as she has no record of her password. Two factor security is set.Having access with her gmail and mobile phone we try to reset her Microsoft account password yesterday, only to be told "You have requested too many codes today. Please try again tomorrow".So we wai

:)

 

How to reset Windwos 8 Password?

http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

Unable to reset Microsoft Password

Hi,



Thank you for posting your concern on Microsoft Community Forums.



I understand how difficult it is when you are not able to reset your Microsoft Account Password as expected. To get clarity of this issue and assist you with appropriate troubleshooting steps, kindly reply with the answers to the
questions below.

1. Are you trying to reset the password to your computer or your email?
2. Do you currently have access to your Microsoft Account, when you try to login using a browser?

If you have trouble resetting the Microsoft Account password, and you are unable to sign in to your account, then you can Recover your Microsoft Account, follow this article on

Recover your Microsoft account by submitting an Account Recovery form. You will also be able to find the link to
live Chat support for issues concerning Microsoft Account at the bottom of the page.



If you are unable to access your Windows Local Account password, then you can check resetting your Windows 10 local account password, follow this article on

Reset your Windows 10 local account password, check if that helps.



Please help us with the screenshot of the page in the application, where you are seeing the wrong information. Follow the steps mentioned in the

screenshot posted by Shawn ‘Cmdr’ Keene on Oct 2, 2015 to post the screenshot. I suggest you to
not to add any personally identifiable information(PII), when you send the screenshot.



We await your response.





Regards,

 

Microsoft Account Password Reset

Thanks for the reply, but it does not help me. The website does not proceed past step 4. After entering the security code, the website does not proceed to step 5. It does not give an error message, it simply greys out the next and cancel buttons and hangs
indefinitely.

Reset your password

If you can't remember your password, follow these steps to get into your account.

• Go to the Reset your password page.
• Choose the reason you need your password reset, then click Next.
  
• Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
  
• Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next.
  
• If you've added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.

I'll try your "Get account help by email" suggestion and post the solution here when I've found one.