Windows 10: Unable to reset my computer

Hello! I was making this question as I was wondering how to reset my PC. I plan on selling it to a friend so naturally I wanted to wipe the hard drive so that it could be fresh and work properly. However when I go into the settings and go to reset the PC, every time it has come up with the error "Unable to reset PC. Undoing changes". I tried another method of using the windows 10 media installer, however when I run it through it also errors as well. I'm not sure how to go about resetting and I've spent several hours already attempting to reset it. Is there another way I can go about doing this? Or perhaps some sort of program or manual way to do it? Thanks!


Computer:
Gateway NV57H94u

:)

 

Unable to reset computer

Hi,

To better assist you on how to factory reset your computer, please clarify the following:

• What troubleshooting steps have you done so far?
• Since when are you experiencing the issue?
• Is it still an ongoing issue on your computer?
• Any recent changes made prior to the issue?
• Can you possibly send us a screenshot?
• What error messages are you getting?

Regards.

 

Unable to boot the computer.

Hi Samid,

Thank you for posting your query on Microsoft Community.

Before we proceed, we would require more information to assist you further.

• 
  What is the make and model of your computer?
  

I suggest you check if you are able to boot into Windows Recovery Environment using installation media. Follow the steps provided below and check.

• • Insert the installation USB and boot Windows 10 from it.
  • In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
  • Click on ‘Repair your computer’ and select ‘Troubleshoot’.

Check if you are able to boot to this window. If you are unable to boot to this window, I suggest you to contact the manufacturer and check.

Hope this information is helpful. Reply us with this information to assist you further.

Thank you.

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it