Windows 10: Unable to reset my pc through cloud download option ?

Recently, I downloaded and installed a game from a non-trusted website on My PC, the game is full of malware and viruses which destroyed security services and I wanted to reset my pc remove everything with cloud download and I don't want to use local reinstall, I tried two methods to reset pc with cloud downloadSettings > update and security > recovery > Reset this pc. After it shows two options get started and advanced startup restart now So Firstly I clicked on get started option which takes 1 second loading and doesn't openSecondly I clicked on restart now, it showed please wait,

:)

 

Reset your PC using cloud download fails

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues in resetting PC using cloud download option



In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the make and model number of your PC?
  
• What happens when you select cloud download option for reset?
  
• Do you get any error while trying to reset PC using cloud?
  
• Do you use Wi-Fi or wired connection for internet?
  
• Are you aware of any recent changes on the PC prior to this issue?
  

Please provide more information regarding the issue

Meanwhile, I would suggest you to perform a clean installation of Windows on PC, you can refer the section Clean install of Windows 10 using installation media from the article Reinstall Windows 10

Note: Performing a clean installation will remove all the applications/programs. Hence before doing that, please backup your important data at least on an external hard disk

If you are unsure about performing any steps, we do have videos for the same, you can watch the videos and perform the steps.

Refer: How to Clean Install Windows 10 on a PC Step-by-Step Guide

Additional information:

Optimize Windows 10 PC reset using the cloud

Optimize Windows 10 PC reset using the cloud - Windows Insider



Let us know how it goes, we would be glad to help you further



Vineet Kumar

Microsoft Community – Moderator

 

Optimize Windows 10 PC reset using the cloud

Source: Optimize Windows 10 PC reset using the cloud - Windows Insider

How to Reset Windows 10

How to Refresh Windows 10

 

cloud downloading option is not coming in my windows reset

I want to reset my pc but cloud downloading option is not coming in my reset.

please guide me through this problem