Windows 10: Unable to reset windows 10 or create media tool

Hi everyone,


I have a laptop that I'm trying to prepare for a new owner. I'd like to be able to reset to factory default and wipe the drive etc (just one SSD which has the Windows 10 install). At first I tried using the 'reset' option in the update & security part of settings. When I run this - it gets a few percent in, stops and says it cannot do the reset and Windows 10 will go back to normal. Failing this on several occasions I tried the advanced reset and followed a few of the 'fixes' that can be done in command prompt from an online video - no luck. Finally, I have tried using the creation tool to put a Windows 10 install on a USB. This also fails - the download goes through then starts to go to the USB - at like 50% something goes wrong and the whole process just ends. I thought maybe some antivirus software might be wreaking havoc so I got rid of that. I have checked to see if I can restore to earlier version of Windows but am unable to do so.


I have tried calling Microsoft directly but apparently this sort of question is a paid service so I haven't been able to get any help there.


If anyone knows a fix for this, your help would be greatly appreciated. I am stuck on what to do from here.


Thanks in advance.

:)

 

Unable to reset the pc

Hello,

If you are having that message while trying to reset your computer, We suggest you to create an installation media for Windows 10 using Media
Creation Tool and perform a Reset.

Once the installation media is created, follow the steps below:

• Insert the installation media you created, and then restart your PC.
• On the Install Windows screen, select Repair your computer.
• On the Choose an option screen, select Troubleshoot. From there, you can use Safe Mode. Select
  Advanced Options >Reset This PC>Remove everything.
• After the reset is complete, check for status.

Give us an update on what happens.

 

Unable to creating Windows 10 media

You can download the ISO directly then create a bootable copy:

Step 1: Download Windows 10 ISO Files Directly Using Your Web Browser

Step 2:

• How
  to Prepare Bootable Install Media for Windows 10 - DVD, USB or SD Card

 

Windows 10 USB boot

Hi there, am not a windows 10 expert. I have a pc in the bedroom on windows 10, I messed up the bootloader trying to fix the xp on that system.

System wont boot, trying to repair via win 10 usb installer.

Downloaded the media creation tool to install windows 10 installer on usb stick. Not compatible with a host of usb sticks I have. Tried the usb sticks that others use, but I think they use rufus; as the media creation tool by win 10 does not detect the usb stick.

So quick question, the win10 machine i am trying to repair the bootloader is a win7 upgraded to win10.
If i were to use the usb win10 installer to "repair installation" does the version of the iso downloaded via the media creation tool matter?

There is three options:
Windows 10
Windows 10 Home
Windows 10 N

Also is there a step by step instead of using rufus as I want to try an alternative method of creating a usb win 10 installer. Preferably with more compatibility.

System is a asus sabertooth 990 (r2?) with AMD phenom X 6.

Also is there any other software I can load onto the usb that can repair the bootloader easily?
That would be the ideal alternative. Thanks