Windows 10: Unable to retrieve my recovery key from my account

My laptop has been in an automatic repair mode and I have been trying to reboot it. One of the options is to put in my recovery key but when I try to retrieve it from my Microsoft account the website does not work

:)

 

Bitlocker recovery key retrieval - Last try

Hello,

Thank you for providing the steps. However my laptop is in no condition to work to disable the encryption. Is it possible to do it on someone else's laptop? Also, there are no recovery keys to be found in any of my Microsoft accounts associated with me. I have the numerical password retrieved from cmd via -manage bde - protectors -drive. However, i am unable to get the 48-bit key, as it not stored anywhere and I do not recall encrypting my drive.

 

Bitlocker recovery key

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as the PC is locked with BitLocker and you are unable to retrieve the BitLocker Recovery key from your Microsoft account.



In this situation, we would first suggest you to set the PC to default BIOS settings.



If you still get the option for BitLocker recovery key, then we would suggest you to refer the below article for managing the security info on your Microsoft account and later retrieve the recovery key.



Microsoft account security info & verification codes



Regards,



Aditya Roy

Microsoft Community – Moderator

 

Issue with BitLocker Recovery Key Retrieval