Windows 10: Unable to Save a Card as a New Payment Option

I've been trying this for a few days now and I keep getting the same result each time: a reroute back to the Payment Options screen on my Microsoft Account with no signs of a card added.


Long story short: I'm trying to make an in-app purchase. I'm unable to add a simple debit card. It's a VISA, my bank is USAA. Not exactly adding something obscure here for payment. When attempting to add the card through the app, it does the same thing as the Payment Options page in my browser in my Microsoft Account. I provide all of the correct information, triple checked with crossed t's and dotted i's, and it just loops back to "Add a Payment Option". No error code. No notification that the card information wasn't accepted... It just acts like a gold fish with a 2-second memory span.

I can connect my bank account directly just fine so something is working but that doesn't help because the app I need to make the purchase through only has options for a Debit/Credit Card, PayPal, or Gift Code.


When I called Microsoft support, they were unable to add the card for me themselves because everyone is working from home during this COVID-19 shutdown. I guess their agents don't use a company VPN to secure their connections for taking payments or handling customer card information comforting. I was basically told to wait 24 hours and try again. I did that. This is day four now and nothing has changed.


Annoying really, but not overly frustrating. I just want to give Microsoft $5. Can somebody take my money? Anybody? Heeelllooooo? *waves wallet*


complaining-but-not-complaining

:)

 

not able to add payment option

i have a VISA ELECTRON card instead of just "visa". also it may not be an international debit card as it doesnt have the word "international" printed anywhere. could this be an issue?

 

not able to add payment option

Hi,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Is this the first time your facing this issue?
• Did you contact your bank, like the message suggests?

I suggest you to retype your debit card number without spaces, commas, or other characters that aren't numbers and also verify that the billing address, expiration date, and name listed for your payment option are correct. If you are using a new payment
option, verify that it has been activated.

Also suggest you to refer to this link below and check:

Add or edit your payment method for the Windows Store

http://windows.microsoft.com/en-us/windows-8/add-edit-payment-method-windows-store

Please get back to us with a reply so that we can assist you better

 

APO Option for Microsoft Account Payment Options

• Where are you trying to add the APO address?
  

Under "Account">""Payment Options">"Add Payment Option">"Choose Payment Option to Add">"Add a credit card or debit card", the drop down menu for "State" does not include AE or AP.

• Are you getting any error message while updating the address?
  

When I put "APO" in the "City" field, the error is: "Check the city in your address. There appears to be an error in it."