Windows 10: Unable to scan using windows apps, using Lexmark MC3426adw

So, a couple months ago I started having trouble scanning from my MFP Lexmark MC3426adw. I contacted Lexmark support and they had me install their utility package which includes their 'Scan Center' app which seems to work fine. However, 'Windows Fax and Scan' as well as the 'Scan' app do not seem to be able to detect it.


Device is connected to wireless, running the latest firmware and drivers. Prints fine, just cannot scan using MSFT apps. Like before it showed up in the device manager but now it doesn't.


Anyone else having this problem? It was driving me nuts. I even reloaded the system thinking something was just garbled up in Windows.

:)

 

Unable to scan using Lexmark MB2236adwe

I cannot get my scanner to work. I followed all the directions and downloaded the Microsoft Scanner app. It worked for one day. A week later I am trying to scan and the scanner app says it cannot find the printer. Very frustrated.

***Original title: Cannot scan with my Lexmark MB2236adwe Windows 10***

 

Unable to scan using Lexmark MB2236adwe

Hi Lisa,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while scanning on your PC. I certainly appreciate your efforts in trying to resolve the issue.



For further clarity on the issue, please respond to the questions below.

1. Which build version of Windows 10 are you using currently?
   
2. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
   
3. Do you receive any error code/message when you try to scan using the printer?
   

Refer the article Which version of Windows operating system am I running?



Meanwhile, I would suggest you to try updating the Network scan drivers and see if you are able to scan using the printer. You can download the drivers from

Lexmark website



In addition, I can also see that there is a firmware update released on July 17, 2019 for the printer and see if you are able to scan. You can download the firmware update from

Lexmark website



You may also want to refer the article
Install and use a scanner in Windows 10 and see if that helps.



Let us know how it goes.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Lexmark 4600 won't scan to computer after windows 10 upgrade

Since I upgraded to windows 10 when I try to scan to my computer it scans to paint instead. Lexmark no longer supports this printer and suggest updating drivers to windows 8.1 which I did. It didn't help. Do I really need to get a new printer like lexmark
says?