Windows 10: unable to set a pin and fingerprint protection on my pc

hello, I am unable to set my biometric lock and pin on my HP EliteBook 8460p. I will be very glad if you assist me in doing that

:)

 

Unable to Set Up Pin or Windows Hello Fingerprint

Hi! Thank you for the quick and comprehensive response. Unfortunately, I tried every suggestion you provided, and none of them worked. I believe that there are no issues with the hardware or drivers for the fingerprint sensor, and that all the issues are
coming from Windows refusing to accept that I have actually created a PIN. I went down the list, did everything, even did the Repair Install, which didn't work, then tried deleting the Ngc folder and restarting, which didn't help either. It still only says
"Add" under the options for PIN, and when I go to setup fingerprint sensor, everything works fine up until it tells me that I need to create a PIN to use Hello. I already have created a PIN, and I sign into my computer using it just fine, but it appears that
the settings application does not see that. Any other suggestions?

 

Unable to setup PIN and Fingerprint after a recent crash

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with enabling Windows Hello PIN and Fingerprint on your PC. I will certainly try my best to assist you with the issue.



For further clarity on the issue, please respond to the questions below:



1. Which build version of Windows 10 are you using currently?

2. Do you receive any error message/code when trying to setup Windows Hello PIN/Fingerprint?

3. What is the make and model of the PC?



Refer the article Which version of Windows operating system am I running?



Meanwhile, I would suggest you to follow the steps mentioned below and see if that helps.



Regarding Windows Hello PIN:



Try deleting the NGC folder for Windows Hello PIN. You can follow the below steps to delete NGC folder and see if you are able to setup PIN.

1. Press Windows + E to open File Explorer.
2. On the left hand pane click on This PC.
3. Now navigate to the location C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft.
4. Right click on the NGC folder and click on Delete.
5. Click on Yes.

In case you are receiving permission error then try running the command and see if you are able to delete it.

1. Press Windows + S key together to open
   Search.
2. Now type CMD and select Run as administrator.
3. Accept the UAC prompts.
4. Type in the following commands one by one and hit Enter:
   
   icacls C:WindowsServiceProfilesLocalServiceAppDataLocalMicrosoftNgc /T /Q /C /RESET
5. Close the CMD window
6. Try to delete the NGC folder.

Regarding Windows Hello Fingerprint:



Try updating the fingerprint driver on your PC and see if that helps. Refer the section
Update the device driver from the article Update drivers in Windows 10



Note: The fingerprint driver should be under Biometric sensors.



You may also check the manufacturer website and see if there are updated drivers for Chipset and Biometric device.



Let us know how it goes, if the issue persists, we will certainly assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Unable to setup Fingerprint & PIN

I had to reset my YOGA 720 yesterday and now I can't set up the fingerprint reader and PIN. I begin the fingerprint scanner setup and when prompted to set up the PIN the screen resets itself and I'm back to Windows Hello settings. I try to setup the PIN
directly from there and it doesn't open up a prompt.