Windows 10: unable to sign in after update

Made an update and now my PC wont allow me to sign in. I have internet connection and it says my password is wrong. I tried to unplug and plug back in the cable restart and shutdown the PC and it is still no go. I need to finish some emails and documents today. How can I bring it back to desktop. Please advice

:)

 

Surface pro issue- Unable to Sign-in

Hi Lorna,

Thank you for posting your query on Microsoft Community.

Kindly reply to the following questions to better understand your query.

1. Do you mean that you are unable to sign in to your User Account?

2. If yes, are you using a Microsoft Account or a local account?

However, I would suggest you try using the On-screen keyboard. Follow the steps below.

1. Click on the ease of access icon and then select On-screen Keyboard.

2. If you are able to login using the on screen keyboard. You need to update your drivers in the Device Manager. Follow the steps.

• Press Windows key + R key to open run command. Type "devmgmt.msc" and click
  Enter.
• 
  Expand Keyboard.
  
• 
  Right-click on the Keyboard and select
  Update Driver Software
  
• 
  Restart the computer and check.
  

If you are unable to sign in to Microsoft account, you may recover your password by click on the link below and following the mentioned steps.

You can't sign in to your Microsoft account

Awaiting your response.

Regards,

 

Unable to sign into Windows

Hi Peter,



Thank you for writing to Microsoft Community Forums.

1. What is the error you get while trying to sign in?
   
2. When you say ‘0000’, are you referring to a PIN?
   
3. Is it a local or Microsoft account, you use with Windows sign in?
   
4. Do you see any other sign in options like password, fingerprint or facial recognition?
   
5. Do you see any options on screen to reset your password?
   

If you are using the Microsoft account with Windows sign in, choose password option under sign in options and type in the Microsoft account password and let us know if it works.



Please get back to us with the information requested, so that we can suggest the appropriate troubleshooting steps.



Regards,

Peer Samie

Microsoft Community-Moderator

 

Unable to sign in to my account.

Hello,

Thank you for writing to Microsoft Community Forums.

I understand your concern, in order to get more clarity and to assist you with appropriate troubleshooting steps please reply with the answer to the below question:

1. Which accounts are you unable to sign in to?
2. What happens when you try to sign in to your account?
3. Are you seeing any error messages when you try to sign in to your PC?

If you are referring to the Microsoft account and if your Microsoft account has been compromised, it means that someone might be using your account to access your personal info or send spam. I suggest use the following guide to
get back into your account, review your personal info and settings, and help prevent this from happening again. Refer the article on

How to access a compromised Microsoft account and try to reset your password. If the issue still persists you can follow the remaining steps mentioned in the article and check if that helps.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator