Windows 10: Unable to sign-in or verify in Authenticator

Discus and support Unable to sign-in or verify in Authenticator in Windows 10 Software and Apps to solve the problem; Tried to set up an email account.Selected add account, school. Enter user name and password.The Authenticator wants a code entered into the app which... Discussion in 'Windows 10 Software and Apps' started by techcoor, Apr 30, 2025.

  1. techcoor Win User

    Unable to sign-in or verify in Authenticator


    Tried to set up an email account.Selected add account, school. Enter user name and password.The Authenticator wants a code entered into the app which can not be done as I am already in the Authenticator. Select can not use Authenticator and get a code a different way.Select call or text to cell phone. Note the code only shows for a few seconds. Just deleting the Authenticator and adding it back did not work as Authenticator is remember the phone number.Offered one-time passcode in Authenticator which can not be done since the Authenticator can not be set up. Choose Multifactor authentica

    :)
     
    techcoor, Apr 30, 2025
    #1

  2. Microsoft Authenticator App - Unable to sign in.

    I am using an iPhone. I had to do a hard reset at some point. After reinstalling the Microsoft Authenticator App, I am unable to sign into the app. I try to sign in, then my 2-step verification kicks in telling me a code has been sent to the authenticator app, which is what I am trying to sign back into. The other options like text and my other email seems to be not working. This is for my personal account. I have tried to remove the authenticator from my two step verification on my PC when signed into my account, but it will not remove. Does anyone know how to get the app to start working again?
     
    cueball999, Apr 30, 2025
    #2
  3. Unable to sign-in or verify in Authenticator

    My microsoft authenticator number has expired and I can't sign in

    Hi

    Welcome to Microsoft community.

    I understand that you're unable to sign in because your Microsoft Authenticator number has expired. When the Microsoft Authenticator app generates a time-based one-time password (TOTP), it has a limited lifespan before it expires and a new code is generated.

    To resolve this issue, you can try the following steps:

    1. Sync the time on your device: Ensure that the date and time settings on your device are accurate and synchronized with the internet. An incorrect device time can cause issues with the generated codes.
    2. Use backup codes: If you previously set up backup codes for your Microsoft account, you can use them to sign in. Backup codes are typically provided during the initial setup of Microsoft Authenticator. They act as a backup method to sign in when you don't have access to the app. Enter one of your backup codes in the sign-in process when prompted.
    3. Contact your administrator: If you're using Microsoft Authenticator for a work or school account, reach out to your administrator or IT support for assistance. They may be able to help you regain access to your account or provide alternative methods for authentication.
    4. Recover your account: If you're unable to sign in using the above methods, you can attempt to recover your Microsoft account. Visit the Microsoft account recovery page (account.live.com/acsr) from a different device or browser and follow the instructions to initiate the account recovery process. You'll need to provide as much information as possible to verify your identity.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist
     
    Derrick19 - MSFT, Apr 30, 2025
    #4
Thema:

Unable to sign-in or verify in Authenticator

Loading...
  1. Unable to sign-in or verify in Authenticator - Similar Threads - Unable sign verify

  2. Unable to sign-in or verify in Authenticator

    in Windows 10 Gaming
    Unable to sign-in or verify in Authenticator: Tried to set up an email account.Selected add account, school. Enter user name and password.The Authenticator wants a code entered into the app which can not be done as I am already in the Authenticator. Select can not use Authenticator and get a code a different way.Select...
  3. Unable to sign-in or verify in Authenticator

    in Windows 10 Customization
    Unable to sign-in or verify in Authenticator: Tried to set up an email account.Selected add account, school. Enter user name and password.The Authenticator wants a code entered into the app which can not be done as I am already in the Authenticator. Select can not use Authenticator and get a code a different way.Select...
  4. Microsoft Authenticator App - Unable to sign in.

    in Windows 10 Gaming
    Microsoft Authenticator App - Unable to sign in.: I am using an iPhone. I had to do a hard reset at some point. After reinstalling the Microsoft Authenticator App, I am unable to sign into the app. I try to sign in, then my 2-step verification kicks in telling me a code has been sent to the authenticator app, which is what I...
  5. Microsoft Authenticator App - Unable to sign in.

    in Windows 10 Software and Apps
    Microsoft Authenticator App - Unable to sign in.: I am using an iPhone. I had to do a hard reset at some point. After reinstalling the Microsoft Authenticator App, I am unable to sign into the app. I try to sign in, then my 2-step verification kicks in telling me a code has been sent to the authenticator app, which is what I...
  6. Unable to download authenticator

    in Windows 10 Gaming
    Unable to download authenticator: why your authentticator not letting me download it off the bar code on micorsoft page<Original Title - "Help"> https://answers.microsoft.com/en-us/windows/forum/all/unable-to-download-authenticator/2c921eb0-445e-494b-89df-2248100f481d
  7. Unable to download authenticator

    in Windows 10 Customization
    Unable to download authenticator: why your authentticator not letting me download it off the bar code on micorsoft page<Original Title - "Help"> https://answers.microsoft.com/en-us/windows/forum/all/unable-to-download-authenticator/2c921eb0-445e-494b-89df-2248100f481d
  8. Microsoft authenticator will not verify itself?

    in Windows 10 Gaming
    Microsoft authenticator will not verify itself?: Installed Halo infinite on Steam and then the nightmare began.Launching the game I am greeted by Xbox lets get you signed in and I input my Microsoft email address but rather than ask for my password instead it wants to verify my account by using either the Microsoft...
  9. Microsoft authenticator will not verify itself?

    in Windows 10 Software and Apps
    Microsoft authenticator will not verify itself?: Installed Halo infinite on Steam and then the nightmare began.Launching the game I am greeted by Xbox lets get you signed in and I input my Microsoft email address but rather than ask for my password instead it wants to verify my account by using either the Microsoft...
  10. Unable to verify windows

    in Windows 10 Updates and Activation
    Unable to verify windows: I tried to activate windows with a valid license but it gives me the following error.On running troubleshoot, I get the following error and my internet is working fine:...