Windows 10: Unable to sign in to emails - error message does not help.

I am operating on Windows 10 at the moment. I have 2 email accounts, one to outlook.com and one to btinternet.com. As of today, 21 May 2024, I cannot sign in and my emails have stopped working. Error message: 'Attention required' then 'please update the password for this account'. Cannot do this for either account - tried a few times but security code cannot be sent to my emails, and on the one occasion when I was able to receive one to my phone I entered it but nothing happened and all emails appear to be locked up. I have also tried changing the password for one account, but there is

:)

 

How to troubleshoot an error that appears only at Restart or Sign out?

I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:

Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.

Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:

• MemTest86+ (no problems)
• Disabling any Services, Autoruns/ShellExView entries
• Low resolution mode
• BIOS settings are fine, no overclocking etc.
• DISM.exe and sfc
• etc.

However, these do make the error go away:

• End process for explorer.exe before Restart or Sign out
• Safe Mode
• Creating a new user profile (almost the same as clean installing Windows, many full days of work)
• Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
• Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080

I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).

What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.

 

Unable to send or receive Emails with error message: 0x85050041, on Windows 10

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand you are concern about sync issues with Outlook account, do let us know the following the assist you better:

• Are you referring to Outlook.com/ Mail app/ Windows Live Mail/ Mail client version of Outlook(Office Outlook)?
• If you are referring to Outlook.com which browser are you using?
• What is the complete error message?

Before proceeding with the troubleshooting step, I recommend you to check the time and date on your computer.

If you are referring to Mail app, I suggest you to try the below and check if it helps.

Step 1: I suggest you to run the
Windows Store Apps troubleshooter.

Windows Store Apps Troubleshooter,
troubleshoots problems that may prevent Windows Store Apps from working correctly.

Follow the below steps:

• Press Windows
  key, type troubleshooting and select Troubleshooting.
• Select View all on the top left corner.
• Click on Windows Store Apps.
• Click Next and follow the on-screen instructions to complete the troubleshooting process.

Step 2: I suggest you to follow the below steps to change the Mailbox sync settings.

• Open the Mail app and sign in to your account.
• Click on the gear icon (Settings) from the bottom left corner.
• Click on the Accounts under Settings.
• Click on your account and select Change settings.
• Click on the Change mailbox sync settings and check in the
  Sync options.

Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy help you further.

 

no email on windows 10

Hi Rick,

To further isolate the issue, we may need additional information:

• Any troubleshooting steps you’ve done so far?

• Have you made any changes in settings after upgrading to Windows 10?
• Are you receiving any error messages?

We suggest following the steps provided in the article mentioned below and see if it helps you to resolve the issue.

Errors sending or receiving email.

Please get back to us with the status of the issue.

Regards.