Windows 10: Unable to sign in to Windows 11

I just bought a new pc , and after i set up my email i am unable to sign in again , i says ‘oops, something went wrong , Whatever happened, it was probably our fault. Please try again. ‘and i tried reset my password but still doesn’t work , i just unable to sign in and now i don’t know what to do .

:)

 

Unable to sign into Windows

Hi Peter,



Thank you for writing to Microsoft Community Forums.

1. What is the error you get while trying to sign in?
   
2. When you say ‘0000’, are you referring to a PIN?
   
3. Is it a local or Microsoft account, you use with Windows sign in?
   
4. Do you see any other sign in options like password, fingerprint or facial recognition?
   
5. Do you see any options on screen to reset your password?
   

If you are using the Microsoft account with Windows sign in, choose password option under sign in options and type in the Microsoft account password and let us know if it works.



Please get back to us with the information requested, so that we can suggest the appropriate troubleshooting steps.



Regards,

Peer Samie

Microsoft Community-Moderator

 

Unable to upgrade Windows 11 Home to 11 Pro

Thanks much, Dave, indeed it was a big job.

Clean install of Windows 11 from a bootable USB helped to Activate the Pro.

Just to summarize what was done:

1. Took backup of the drives and save some on cloud.
   
2. Installed the Media creation tool app as you suggested (https://www.microsoft.com/software-...t=Windows 11 Installation-,Media,-If you want)
   
3. Connected the USB and ran the application and downloaded the Windows 11.
   
   1. additional thing which I had to do is to install WLAN driver to the USB in advance, to have the WIFI option available as it was required to connect to a network to download the latest windows features while reinstalling the Windows, and Wi-Fi option was not available.
      
4. Turned off the 'Secure boot' from the BIOS menu.
   
5. Changed the 'Boot Order' in the BIOS menu to first use the USB Boot.
   
6. Saved and Exit, which triggered Restart and Windows installation.
   
7. During the network connecting stage to install the latest updates and features - 'Let's Connect you to a network', I opened the CMD (Shift + F10) and ran than WLAN driver exe to install it and then I was able to connect to my WIFI network.
   
   1. Optional to this step is to BYPASS the network connection stage by following this - bypass "lets connect you to a network" - Microsoft Community
      
   2. Then, doing that manually once Windows has been installed.
      
8. Once everything is set-up, I followed the suggestion from this again, and it worked - Unable to upgrade Windows 11 Home to 11 Pro - Microsoft Community
   

 

Surface pro issue- Unable to Sign-in

Hi Lorna,

Thank you for posting your query on Microsoft Community.

Kindly reply to the following questions to better understand your query.

1. Do you mean that you are unable to sign in to your User Account?

2. If yes, are you using a Microsoft Account or a local account?

However, I would suggest you try using the On-screen keyboard. Follow the steps below.

1. Click on the ease of access icon and then select On-screen Keyboard.

2. If you are able to login using the on screen keyboard. You need to update your drivers in the Device Manager. Follow the steps.

• Press Windows key + R key to open run command. Type "devmgmt.msc" and click
  Enter.
• 
  Expand Keyboard.
  
• 
  Right-click on the Keyboard and select
  Update Driver Software
  
• 
  Restart the computer and check.
  

If you are unable to sign in to Microsoft account, you may recover your password by click on the link below and following the mentioned steps.

http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq

Awaiting your response.

Regards,