Windows 10: Unable to sign in to work account on Windows 11

When I try to login/ connect work email address to my desktop, it fails and an error message comes up.

:)

 

Windows 11 Work account Sign in

I got a new PC at work and needed to sign in with my work account but realised it was running windows 11 home, so I signed in with my personal account and purchased the windows 11 pro upgrade through the Microsoft store.

Since this is a work PC I don't want to be signed in with my personal account and linking my work one, but I can't see how I would sign in to my work account besides resetting the PC and doing it there.

Is there is a way to change the primary sign in account to my work one and remove my personal account. If not would resetting the PC remove the windows 11 pro licence and leave me back at step 1?

 

Unable to sign in to my account.

Hello,

Thank you for writing to Microsoft Community Forums.

I understand your concern, in order to get more clarity and to assist you with appropriate troubleshooting steps please reply with the answer to the below question:

1. Which accounts are you unable to sign in to?
2. What happens when you try to sign in to your account?
3. Are you seeing any error messages when you try to sign in to your PC?

If you are referring to the Microsoft account and if your Microsoft account has been compromised, it means that someone might be using your account to access your personal info or send spam. I suggest use the following guide to
get back into your account, review your personal info and settings, and help prevent this from happening again. Refer the article on

How to access a compromised Microsoft account and try to reset your password. If the issue still persists you can follow the remaining steps mentioned in the article and check if that helps.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

Unable to sign into Windows

Hi Peter,



Thank you for writing to Microsoft Community Forums.

1. What is the error you get while trying to sign in?
   
2. When you say ‘0000’, are you referring to a PIN?
   
3. Is it a local or Microsoft account, you use with Windows sign in?
   
4. Do you see any other sign in options like password, fingerprint or facial recognition?
   
5. Do you see any options on screen to reset your password?
   

If you are using the Microsoft account with Windows sign in, choose password option under sign in options and type in the Microsoft account password and let us know if it works.



Please get back to us with the information requested, so that we can suggest the appropriate troubleshooting steps.



Regards,

Peer Samie

Microsoft Community-Moderator