Windows 10: Unable to sign into authenticator app because it is asking me for a code while I'm on the app.

Discus and support Unable to sign into authenticator app because it is asking me for a code while I'm on the app. in Windows 10 Software and Apps to solve the problem; I'm trying to sign into an account that I've previously set up the authenticator app for. I've got a new phone and it seems the information didn't... Discussion in 'Windows 10 Software and Apps' started by Tony_529, Jan 18, 2025.

  1. TONY_529
    Tony_529 Win User

    Unable to sign into authenticator app because it is asking me for a code while I'm on the app.


    I'm trying to sign into an account that I've previously set up the authenticator app for. I've got a new phone and it seems the information didn't sync. Upon trying to sign in, it asks me for the authenticator app verification code. There is no option to use email or getting a text to a mobile number. I can only verify using the authenticator app. Can you reset this?

    :)
     
    Tony_529, Jan 18, 2025
    #1
  2. CUEBALL999
    cueball999 Win User

    Microsoft Authenticator App - Unable to sign in.

    I am using an iPhone. I had to do a hard reset at some point. After reinstalling the Microsoft Authenticator App, I am unable to sign into the app. I try to sign in, then my 2-step verification kicks in telling me a code has been sent to the authenticator app, which is what I am trying to sign back into. The other options like text and my other email seems to be not working. This is for my personal account. I have tried to remove the authenticator from my two step verification on my PC when signed into my account, but it will not remove. Does anyone know how to get the app to start working again?
     
    cueball999, Jan 18, 2025
    #2
  3. JC03
    JC03 Win User
    Can't Setup The Authentication App

    It looks like you signed in your account instead of using the QR code when you added. I'd suggest removing the account first by tapping on the email address then the settings icon and Remove button.

    To re-add the email address, I suggest following the steps in the "Sign in with a QR code" section in the link below. Also, make sure that the app is allowed to use camera in your phone's app permission.
    https://support.microsoft.com/en-us/account-bil...

    Outlook 365
    https://support.microsoft.com/en-us/topic/use-m...
     
    JC03, Jan 18, 2025
    #3
  4. ATHISWARI ALAGAN (CONVERGYS CORPORATION)
    Athiswari Alagan (Convergys Corporation) Win User

    Unable to sign into authenticator app because it is asking me for a code while I'm on the app.

    Unable to receive code on Authenticator App

    Hi,

    One of my partner unable to receive code on her phone.on Authenticator App even after the trouble shooting steps.

    Kindly assist to contact the partner and provide the neccessary assistance.

    Partner Name; Vasu

    Phone:<removed> - Partner based in US

    Email: *** Email address is removed for privacy ***

    Thank You
     
    Athiswari Alagan (Convergys Corporation), Jan 18, 2025
    #4
Thema:

Unable to sign into authenticator app because it is asking me for a code while I'm on the app.

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