Windows 10: Unable to sign into laptop with 2 different NEW child Microsoft accounts and password reset...

Hello, everyone. Thanks in advance for your consideration.I have been trying to set up a laptop for our family. I have myself added as Administrator and tried to register a Microsoft Outlook child account for my child. However, the password for the child account is not recognized. I wrote it down while entering it initially, and I believe it is correct. My password works fine.Following the failure of the password, I was directed to account.live.com/ascr. However, that URL shows a screen that says maintenance is in progress. So I established another child account, and the same thing happened. I

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Resetting child's Microsoft account password

Hi Nestor,

Thank you for posting your query in Microsoft Community. I understand the inconvenience you are facing and will be glad to assist you.

I suggest you to open the link provided below.

You can't sign in to your Microsoft account

Once the link is opened,

• Click on Reset your password.
• Select I forgot my password and click on Next.
• Provide the Microsoft Account of the child account and type in the characters, click Next.
• In the identity verification page, click on Email, provide the email address, click Send code.
• Check if the code has been sent to the email address and provide the code for verification.
• Follow the prompts to create a new password for the child's Microsoft account.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we'll be glad to assist you.

 

Resetting child's Microsoft account password

A couple of months ago I upgraded to Windows 10 and set up my child with a newly created @outlook account as her Microsoft account. Since then she's been using the PIN to access to her computer, and no longer remembers her password. The account didn't really
have any activity so there is not much to enter in the form to recover the password. To make matters worse, the phone that was set up to send some recovery code is no longer available as I moved to a different country.

Is there a way for me, with my account that list her as my child to reset the password? I really would like to avoid having to create a new account.

Thank you!

Nestor

 

How to reset Windwos 8 Password?

Change or reset your Windows password

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.