Windows 10: Unable to sign into main Microsoft account and random request to change password

Found out that I wasn't logged into Microsoft from looking at Windows Security, tried to do so and it told my that my main account was already logged into my personal laptop, but I'm using a local account for some reason, I tried logging in using my other outlook accounts and no problem, only my main outlook can't be logged into, tried making another local account and signing in and nothing.

Before all this, a random request to change my laptop's password had appeared for no reason at all, this is the first time of me seeing that happen out of my couple of years using this laptop and that was when I was most likely using my main account on this laptop, the change of password request happened yesterday

:)

 

forgot then changed Microsoft account password

Hi,

Welcome to the Microsoft Community.

I would suggest you to follow the below steps and check if it helps.

• Try disconnecting the cable from the Internet:

• • If there is a Wi-Fi icon on the sign-in screen, click it and go to Airplane mode.
    
  • If there is a wired connection, disconnect the wire.
  • If sign-in is successful, let us know in the comments!
  • Also, we can then change to a local account, restart, and re-connect to the MSA.
    
  • If this works, please let us know!

2. Try sign-in on another device (phone or PC) via the
https://account.microsoft.com
page.

• If the sign-in is unsuccessful, stop and handle it like any other password issue.
  
• If sign-in is successful there, don’t try resetting/changing the password, continue to the next step.

3. Try using the On-Screen Keyboard to sign in on the PC.

4. If that fails, make sure the PC is connected to the Internet (the connection icon should be visible in the lower right).

Thank you.

 

account password change

Hi,

Thank you for posting your response.

Before we proceed, I would like you to provide the information stated below:

1. Which version of Windows 10 is currently installed in your computer?

2. Are you using a Microsoft Account to log into your computer?

To open System Properties and check the version of Windows, follow the steps below:

1. Open Run Command (Windows button+R).

2. In the dialog box type control system and hit enter.

If you are using a Microsoft Account to log into your system and you are unable to change the password, then I would suggest that you sign in online and change your password. Follow the steps below to do so.

• 1. Click on the link below to open the Microsoft site, and then select
  Security & privacy.

Microsoft account | Sign In or Create Your Account Today – Microsoft

• Select Change password.
• 
  Enter your current password, then the new password you want, then enter the new password again.
  
• 
  Select Save.
  

Hope this information helps.

 

Unable to change system sign-in password on Windows 10

HI Jonne,

As you are unable to change the password on your device, provide us additional information to assist you better:

• What exactly happens when you try to change the password?
• What is the complete error message/ error code of this issue if any?
• Are you trying to change password for Microsoft account while signing to the device?

If you are referring to changing the password for Microsoft account, I suggest you to refer to the Microsoft help article and check if it helps.

How do I change my password?

Hope it helps. Get back to us with an updated status of this issue for further assistance.

Thank you.