Windows 10: Unable to 'Sign Up' to my administrator account or 'Create A pin' to get through it. No...

Hi! So I got a notification saying there is something I need to fix for my Microsoft account so I went and entered my email, password and the PIN. Everything seemed fine until I restart my computer and now I am 'Signed Out' from my administrator account and cannot login. Every time I try to login, I am asked to enter my email and password for the Microsoft account then a tab opens which says "Let's create a pin" I'm sorry if that's not very accurate but when I try 'creating the pin' it says "something went wrong, try again or skip this step for now". I am completely unable to get into my adm

:)

 

Unable to change my account type to Administrator and cant create a new account.

Hi Aadil,

I suggest you to activate Default Administrator and try creating a new Account with Administrative privileges. Try the below steps and check if you can create a new Account.

• 
  Press Windows key + X and select
  Command prompt(Admin).
  
• 
  Type the following command and hit
  Enter:
  

net user administrator /active:yes



Now, sign out from the current account and you will be able to see a new Administrator account. Sign in to the new Administrator Account and you may create
a new user account with administrative privileges. You can also change the current local user account to Administrator Account. Follow the below steps to change the current local user account to Administrator Account.

• 
  Begin by right-clicking the
  Start Icon of Windows, then click Control Panel.
  
• 
  Then under User Accounts and Family Safety, click
  Change Account Type.
  
• 
  Then choose the account you wish to change, and double-click it.
  
• 
  Then click on Change Account Type.
  
• 
  Then choose the Account Type you want the user to be, you can choose between Standard and Administrator.
  
• 
  Click on Change Account Type.
  

After creating the new user account or changing the current account to Administrator Account, use the following command at the command prompt (as mentioned above) to disable the default administrator account:



net user administrator /active:no



Let us know if you need further assistance, we will be glad to help you.

 

Can't reset my PIN

Hi SQxAe,

Thank you for writing to Microsoft Community Forums.

1. Were there any changes made to the operating system recently?
   
2. Is the system connected with Wired or wireless connection?
   

If you are using wireless connection, I suggest you to plug in to the Ethernet cable and try entering the password. I also suggest you to change the Microsoft password by login to
login.live.com from other device. Try entering the password through
on-screen keyboard.

I also suggest you to enable build-in admin account using command prompt from WinRE, follow the below steps, and check if that helps.

Step: Enable built-in admin from WinRE.

1. On the login screen click on the power button at the bottom right corner of the screen.
2. Hold Shift key and click on restart.
3. Click on Troubleshoot.
4. Click on Advanced options.
5. Click on Command Prompt.
6. Type the command net user administrator /active:yes and press Enter key.
7. Once logged in to the built in admin account, try changing the current user account password.

If you are unable to change the password for the account, I suggest you to create a new user account. Follow the steps from the article to create a new user account

Create a local user or administrator account in Windows 10

I also suggest you to refer this article on
PIN sign-in issues, and check if that helps.

I look forward to hearing from you soon.

Regards,

 

Account Pin -not sign in pin

Thank you for the clarification, Marcos. Please provide more information by answering the following:

• May I know if your child has his own Microsoft account?
• Is he using his own Microsoft account to log in to the PC (PC where you want to install the game - let's name it PC 2) or is he using a local account?
• Is it a standard user account or an account with admin rights?
• If your child does not have a Microsoft account, whose account is logged in to PC 2? Is it your own Microsoft account?
• Which Windows edition is it? Is it Windows Home or Pro?

Sorry about the list of questions. However, knowing these details will help us figure this out.

Please note that the Windows Store Licensing Model allows you to install apps across a number of devices and users. Windows 10 Store apps will be limited to 10 device installs using the same Microsoft account. However, before you can actually share
your apps, there are a few things you need to do first.

If you are logged in to PC 2 using your own Microsoft account and not a local account, you will be asked to enter the PIN you set up for PC 2.





You mentioned that you have created a PIN but it's not helping. Are you getting an error when entering the PIN? If so, can you send a screenshot of the error? If you are certain that you're using the correct PIN, I suggest deleting
everything within the NGC folder and try to add a new PIN. Deleting this folder often resolves PIN issues in Windows 10. Please follow these steps:

1. Open File Explorer and browse to this location: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
2. Delete everything within that folder. To do so, you must be logged in as an administrator.
3. Go to Settings > Accounts > Sign-in Options.
4. Click Add a PIN and add a new PIN for your account.

If you continue to have this issue even after performing the above steps, please reply to this thread. The system will notify me so I can get back to you and provide you more answers.