Windows 10: Unable to stream Netflix in 4K

Discus and support Unable to stream Netflix in 4K in Browsers and Email to solve the problem; I just got a new 4k monitor and I was excited to try out Netflix streaming in 4k but all the titles continue to show only in HD. - My ISP is Google... Discussion in 'Browsers and Email' started by Cory6897, Aug 13, 2021.

  1. CORY6897
    Cory6897 Win User

    Unable to stream Netflix in 4K


    I just got a new 4k monitor and I was excited to try out Netflix streaming in 4k but all the titles continue to show only in HD. - My ISP is Google Fiber, have plenty of bandwidth and 4K works fine on my TV - Tried on both Microsoft Edge and the Windows Netflix App - Downloaded and installed latest drivers on monitor & GPU - Processor: Intel(R) Core(TM) i7-3960X CPU @ 3.30GHz 3.30 GHz - Windows 10 - OS Build: 19042.1165 Display information reported by Windows 10: VX2776-4K-mhd (connected to NVIDIA GeForce GTS 980 Ti) Desktop resolution: 3840 x 2160 Active Signal resolution: 3840 x 2160 Any ideas as to why I can't get a 4k signal? I made sure my monitor is HDCP 2.2 and also installed the HEVC Video Extensions from the Microsoft store.

    :)
     
    Cory6897, Aug 13, 2021
    #1
  2. MRMARTIR305
    Mrmartir305 Win User

    Lenovo Yoga 710 can't stream netflix in 4k even though it has the specs

    I don't know what im doing wrong. im sure i have all the specs to stream content on netflix in 4k but for some reason its not popping up on netflix that im watching in 4k. Lenovo - 2-in-1 15.6" 4K Ultra HD Touch-Screen Laptop - Intel Core i7 - 16GB Memory
    - NVIDIA GeForce GTX 940MX - 256GB SSD - Pearl black
    • 80V50009US
    • 5579132
    This is my specs for my laptop. I know i have the specs to stream in 4k, i just dont know why. youtube works fine but netflix doesn't. i know you have to watch 4k content in the browser of microsoft edge, check. i know you need to have the highest netflix
    account that allows for ultra hd, check. i know you need to have at least seventh gen intel, check. why can't i watch 4k content in 4k, please someone help.
     
    Mrmartir305, Aug 13, 2021
    #2
  3. SHAPTONI
    shaptoni Win User
    Unable to play YouTube or Netflix

    Since upgrading to the latest version of Windows 10 Pro I am now unable to play YouTube or Netflix

    I am using a Lenovo Yoga Book Windows version 10.0.18363

    Netflix Error U7361-1253-800705AA (app)

    Netflix Error H7361-1253-800705AA​ (edge browser)

    YouTube Error JDSEu8jhH639FHdh (edge browser)

    Netflix say:

    If you experience the error code U7361-1253-800705AA on your Windows 10 computer, it typically indicates that your system requires an update. Follow the troubleshooting steps below to resolve the issue.​
    • Perform Windows updates​
    - this is what caused the issue and i am now on the latest version

    • If you are using the Windows 10 N or Windows 10 KN edition, we suggest downloading the Windows Media Feature Pack.
    - this is not applicable for my version

    Can anyone help?

    Thanks
     
    shaptoni, Aug 13, 2021
    #3
  4. RIEL ALC
    Riel Alc Win User

    Unable to stream Netflix in 4K

    Netflix does not stream readily

    Hi Jack,

    For better assistance, we'd like to know the following:

    • Were there any changes made to your computer prior to this issue?
    • Are you encountering the same issue using other browsers?
    • What websites usually don't stream on Microsoft Edge and Internet Explorer?
    • Are you getting an error when streaming on Microsoft Edge, Internet Explorer, and Netflix app?

    We're looking forward to your reply.
     
    Riel Alc, Aug 13, 2021
    #4
Thema:

Unable to stream Netflix in 4K

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