Windows 10: Unable to take Remote assistance MSRA to the end user.

Discus and support Unable to take Remote assistance MSRA to the end user. in Windows 10 Gaming to solve the problem; Hi Team, We are facing an issue with MSRA being unable to take assistance to the users May I know which network port should we need to enable for this?... Discussion in 'Windows 10 Gaming' started by Tamilselvan Sivasankar, Feb 28, 2024.

  1. TAMILSELVAN SIVASANKAR
    Tamilselvan Sivasankar Win User

    Unable to take Remote assistance MSRA to the end user.


    Hi Team, We are facing an issue with MSRA being unable to take assistance to the users May I know which network port should we need to enable for this? Kindly guide us on this issue.

    :)
     
    Tamilselvan Sivasankar, Feb 28, 2024
    #1
  2. COPER
    coper Win User

    MSRA and display setting

    Hello,

    When I provided support to another user using MSRA tool. Th display setting of the remote computer does not revert back to it's normal setting once I have disconnected from the remote computer.
    I know that MSRA uses the graphic card of the agent to work.

    Anyone?
     
    coper, Feb 28, 2024
    #2
  3. ARUN SMENON
    Arun SMenon Win User
    Windows Remote Assistance Help desk

    we are using trend micro as antivirus and we oped port tcp 135 for msra help desk version with group policy enabled

    still when we request for connection in the target pc windows remote assistance open in baground and it end up with error in the requester pc

    is it any way where we can change the default port of msra
     
    Arun SMenon, Feb 28, 2024
    #3
  4. STEVE ALEX
    Steve Alex Win User

    Unable to take Remote assistance MSRA to the end user.

    Curtain mode in Windows Remote Assistance

    Is Curtain mode available in Windows Remote Assistance (MSRA) similar to the curtain mode available in Chrome Remote Desktop?
     
    Steve Alex, Feb 28, 2024
    #4
Thema:

Unable to take Remote assistance MSRA to the end user.

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