Windows 10: Unable to turn videos in Photos Legacy APP

I downloaded Windows Photo Legacy and some of the IOS videos are sideways. I can't find any info on how to turn them upright. When viewing a photo a button to turn it comes on but disappears when a video is selected. HP Laptop Windows 11thanks

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Unable to export videos using Photos application

Hello,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to export videos using Photo application, let us try few troubleshooting steps to fix this issue.

Refer the article on Fix problems with apps from Microsoft Store.
If the issue persists, I suggest you to uninstall and reinstall Photo application.

To do that,

1. Click on Start icon.
2. Type Windows PowerShell.
3. Right click on it and select Run as administrator.
4. Type the following command and press Enter: Get-AppxPackage *Photos* | Remove-AppxPackage

Restart the computer and reinstall Microsoft Photos app from Microsoft Store.

Hope it helps.

Sandeep Kumar M

Microsoft Community - Moderator

 

Movie Editor in the photos app keeps uploading a pink/purple video instead of the actual video

Hi Emma Epps,



Thank you for writing to Microsoft Community Forums.



To get clarity of this issue and assist you with appropriate troubleshooting steps, kindly reply with the answers to the questions below.

1. Is this issue occurring with all the video app, or with the particular video file?
   
2. What is the Graphic Card that you have installed on your PC?
   
3. What is the make and model of the system?
   
4. What is the version of Windows 10 you are using? You can refer this article to
   Check for operating system information in Windows 10.
   

It seems likely this pink artifacts on export issue is caused by display driver compatibility issues. However, I suggest you to follow the below method and check if that helps.



Method 1: Turn off hardware-accelerated video encoding in Settings

1. Open photo app and select settings
   
2. At the bottom you will find your app version number in the About this app section
   
3. If you are running version 2018.180710.00 or greater
   there will also be a Video section with a toggle on this page
   
4. You should try turning off this toggle, which will disable hardware-accelerated video encoding, then exporting your video.
   

I also suggest you to refer this Thread
Windows photo app - Export/Share function problem, from Sarah S (Microsoft)
Replied on July 14, 2018.







I look forward to hearing from you soon.



Regards,

 

Photos app - trim a video - error

Hello,
I am trying to use the built-in Windows 10 Photos app to trim a video.
I have the video playing in the Photos app and click "Trim Video" at the top.
I move the sliders to select the start and end points.
I click "Save a copy" at top-right.
The app says "It looks as though you don't have permissions to save changes to this file. Try saving a copy instead."
Having just clicked "Save a copy", I am confused as to why this error message is appearing.
I've tried copying the .mp4 to my VIDEOS folder on C: drive with the same result.
Some research has suggested to run the Photos app as Administrator, but I can't figure out how to do that.
Any suggestions on how to trim a video would be appreciated!
Thanks,