Windows 10: Unable to unlock laptop after locking it from: find my device

Hi all,I have a laptop with win 11 all updates installed with a MS account and a local account. Both accounts are admins. I don't have the default "Administrator" account set up.I was testing the "find my device" feature from the MS online account and locked the laptop remotely. to see how it would behave.I then tried to unlock the laptop with both local and MS accounts and I get a message that an administrator has to log into the device first and to make sure I am connected to the internet which I am.I don't understand why I am getting this message since both accounts are admins. Furtherm

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Accidentally locked my laptop from my Microsoft Account. How to unlock the device

Hi

Welcome to Microsoft community.

If you've accidentally locked your laptop via your Microsoft account and you're not seeing an "Unlock" option, here are the steps to unlock your device:

1. Physical Access: Go to your locked laptop. You'll need physical access to your laptop to unlock it.
   
2. Login Screen: At the login screen, you'll need to enter the password for the Microsoft account that the laptop is linked to. If you have changed your Microsoft account password recently, ensure you're using the latest one.
   
3. Reset Password: If you have forgotten your password, you can reset it. From the sign-in screen on your laptop, select 'I forgot my password' and follow the prompts. You'll need to verify your identity and then you can enter a new password.
   
4. Two-step Verification: If you have two-step verification activated, you'll need to provide an additional security code which can be sent to your email, phone number or authenticator app.
   

After successfully entering your password (and second verification step if applicable), your laptop should be unlocked.

The lock option from Microsoft account is for temporary scenarios where you've left your device unattended and you want to make sure no one else can access it. Once you unlock it from the device itself, it should be back to normal use.

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Accidentally locked my laptop from my Microsoft Account. How to unlock the device

Accidentally locked my laptop from my Microsoft Account. How to unlock the device.

There is no Unlock option in Microsoft Account.

Can you please suggest how to Unlock my device ?

 

Laptop not recognising passcode

Hello,

For us to assist you with your query, we will appreciate it if you can answer the following questions:

• Are you unable to unlock your device?
• Is it a Microsoft or a local account?
  
• Are there any recent changes in your device?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you reboot your laptop and make sure that Caps Lock is off when you enter your password.

Looking forward to your response.