Windows 10: Unable to update or install apps from Windows Store

Hi!

After the latest Windows 10 update (ver 17134.165), I noticed that I am unable to update or install app from store. The error code is 0x80070002. According to what I've already searched on Google, I've tried to:

1. Run WSReset.exe
2. Change my Microsoft account to local account (some people say it worked for them). Not for me.

In the past I already had a problem with the Store (inability to update apps, but different error code). That time the culprit was Windows Defender Firewall disabled in services. This time it is activated and set to Automatic. Windows Defender is disabled, as always (I have Comodo and avast). Windows 10 Home x64.

Please, does someone have some advice to resolve this problem?

:)

 

Unable to install Apps downloaded from Windows Store

Hi, Vinesh.

Thank you for posting your query in Microsoft Community.
I understand your concern, and we in Community will try to help you in the best possible way.



I suggest that you perform the steps mentioned below and check if the issue occurs.



Step 1: Run App Troubleshooter.

Note: The troubleshooter automatically fixes some issues that might prevent your apps from running, including suboptimal screen resolution and incorrect security or account settings.

• Type “Troubleshooting” in the search box and press Enter.
• Click on ‘View All’ on the top left pane.
• Click on “Windows Store Apps” from the list and follow the on-screen prompts for troubleshooting.

Step 2:

If the issue persist, I would suggest that you un-install and re-install the app from Windows Store.



Note: Exit store when trying to re-install the app.

Hope this information helps and let us know the status of the issue we will be glad to help you further.

 

I am unable to open Windows Store Apps, be it Store, Photos, Groove Music or any other app Windows 10.

Hi Abhishek,

If you have installed any third party antivirus software, ensure that it should not be blocking Windows store services.

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to follow below steps and check.

Step 1: I suggest you to install all the latest pending Windows updates as below and check if it helps.

• Go to “settings” and click on “update and security”.
• Under tab “Windows update”, click on the icon “check for updates”.
• Then once you find the pending updates install it and check.

Step 2: I suggest you to run the below app troubleshooter and check if it helps.

The app troubleshooter will automatically notify you if there’s a problem with an app and try to fix the problem. If you continue experiencing problems with an app, or if you're unable to open the Store, try
running the tool from the below link. This tool can automatically identify and fix some problems with apps and the Store.

Run the troubleshooter for Windows apps:

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Method 2: I suggest you to check whether the Windows store service is stopped or running as below and check if it helps.

• Press Windows key + R from the Keyboard.
• Type services.msc and hit Enter.
• In the Services Window, look for Windows Store Service and Stop it.
• Restart the computer and Start the Windows Store Service.
• Restart the computer and it check if it works.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

unable to download/install apps from store

To further assist you on the issue with installing apps from the Windows Store, we'd like to ask a few questions:

• Does your computer have the most recent update for Windows 10?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you try the steps shared by Triw on this

thread which seemed to help a lot of users who were experiencing issues with installing apps from the Store.

We look forward to your response.