Windows 10: Unable to use 4 k and hdr support.

after factory resetting the laptop hp envy 13 Ryzen 5 4500u from bios already i cannot enable 4 k or hdr.i have tried updateing the driversi just want mhy laptop to be as i got it from the store

:)

 

Unable to enable HDR

Hi Nick_whatever

Welcome to Microsoft Office Community Forum.

Thank you for letting me know about the concern, I hope you are doing well today.

I truly understand you really like enable HDR of your computer. The possible cause why it’s not working maybe your PC and display doesn’t meet certain hardware requirements.

I suggest to update your windows first, please follow the steps below:

• Start > and then go to Setting > Update & Security > Windows Update
  
  
  

I would recommend the link below and kindly follow the troubleshooting steps in it.

HDR settings in Windows (microsoft.com)

I would like to ask a video as well showing the error or the issue.

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

Sincerely,

Fatima

Consumer M365 Forum Moderator

Microsoft Community

 

Unable to switch HDR colour on .

Unable to switch HDR colour on ..

tower PC .. windows 10 pro regularly updated.. version 20H2 os build..19042.1288
monitor LG 55in tv resolution 4096x2160 (hdr compatible)

On diplay settings page.. use HDR toggle switch is set to off.. (not greyed out)..
When I click to on.. the screen goes black for 1 second then as the picture reappears..
I see the toggle switch back to off..
I have checked the DXDIAG log and HDR is ok.. (log attached) and in the registry (video settings) value 1
Any suggestions anyone?
Thanks Konnie ..

 

HDR support for windows 11

Hi Nadeem. I'm Greg, 10 years awarded Windows MVP, here to help you.

I would contact LG Support which is included with the monitor purchase for at least the first year, during which they must get it working properly or repair or replace it under warranty.

Try these troubleshooting steps for HDR monitor display in Windows 11:

https://support.microsoft.com/en-us/windows/hdr...

https://www.tomshardware.com/how-to/enable-hdr-...

https://www.windowscentral.com/how-fix-common-p...

https://www.xda-developers.com/how-to-use-hdr-c...

https://www.howtogeek.com/838437/windows-11-has...

https://www.reddit.com/r/ultrawidemasterrace/co...

https://winaero.com/how-to-enable-hdr-in-window...



Report back results for each step so I know what else to suggest.

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

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