Windows 10: Unable to use Fingerprint Reader

Why can't windows hello in my hp probook 6470b set up a fingerprint password yet there is a fingerprint scanner? current OS windows 10 1909, fp drivers hp protecttools manager and validity fingerprint sensors. will be great to receive help here. Thanks.



***Modified title from: windows hello ***

:)

 

Fingerprint Reader not working on Windows 10

Hi Kayleigh,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with accessing Fingerprint reader on Windows 10, do let us know the following to assist you better:

• What is the make and model of your device?
• What is the device status in Device Manager along with exclamatory mark?

I suggest you to try few of the below troubleshooting steps and check if it helps.

Method 1: Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found.

• Press Windows key from the keyboard, click on
  Control Panel.
• In the Control Panel window, select Category and then select
  Large icons.
• Click on Troubleshooting, click on
  view all option on the upper left corner.
• Select the Hardware and Device
  options from the list.
• Click Next and follow the on-screen instructions.

Method 2: I suggest you to update the drivers for Fingerprint Reader in Device Manager:

Steps:

• Right click on Windows key from the desktop and click on
  Device Manager.
• Expand Human Interface Devices, right click on the
  Fingerprint driver and select Update Driver Software
• Check if you are able to access the device.

Hope it helps. Reply to the post with the required information and updated status of this issue for further assistance.

 

Fingerprint readers don't work

Hi,

Windows seems to treat the P5100 as a swipe sensor and not a touch one. Let's get your device connected, to do that, try following the steps below and see how it goes:

• Disconnect your fingerprint reader.
• Uninstall both drivers.
• Restart.
• Then connect any of the drivers.

As mentioned above, the drivers are detected by the system and everything should run smoothly. If you still experience the issue after performing the steps, we advise you to contact your device manufacturer for configuration.

 

windows 10 doesn't recognized internal fingerprint reader

Hi,

Welcome and thank you for posting your query in Microsoft Community.

We regret the inconvenience caused to you

I will certainly help you.

I suggest you to uninstall fingerprint reader software from the computer and reinstall it in compatibility mode and check. Follow the below steps

Step1: Uninstall fingerprint reader software.

• • 
    Press Windows key + X on the keyboard.
    
  • 
    Click on Control Panel
    
  • 
    Go to Programs and Features
    
  • 
    Right click your fingerprint reader software from the list and tap or click
    Uninstall.
    
  • 
    Reboot your machine
    

Step 2: If you have executable file of the corresponding driver, I suggest you to install the downloaded driver file in compatible mode. Follow the steps:

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select the version of Windows in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Also, refer:

Make older programs compatible with this version of Windows

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

Applies to Windows 10 as well.

How to: Install and Update drivers in Windows 10

How to: Install and Update Hardware Drivers in Windows 10

Let us know if you have any further query on Windows we are glad to assist you.