Windows 10: Unable to use microsoft services like mail, the microsoft store. Xbox app nor log into the...

I go over to the microsoft store, but the app freezes upon opening, and refuses to close. When I open mail, the app is stuck on the loading screen before closing on itself. When I open the xbox app, it's stuck on the loading screen. I have tried the reset and repair tools for all the apps, and used the "wsreser.exe" but nothing works.

:)

 

microsoft app store

How to run apps that are downloaded from Microsoft app store on multiple PCs without downloading multiple times.

 

The Microsoft Store, and the Xbox app doesn't work!

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to launch Microsoft Store, Xbox app and GameBar. I’ll certainly help you with this issue.



However, please let us know:

• Do you receive any error message?
  
• Are you aware of any changes made to the computer recently?
  
• Which build version of Windows 10 are you using currently? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

Meanwhile, I would suggest you to refer the steps mentioned below:



For issues with launching Microsoft Store, I would suggest you to refer the steps mentioned in the article

Microsoft Store doesn't launch.



Method 1: Store app troubleshooter



I would suggest you to run the Store app troubleshooter and check. Refer the steps mentioned below:

1. Press Windows Logo key + I, to open Settings.
   
2. Click on Update & Security and select Troubleshoot from the left pane.
   
3. Scroll down, click on Windows Store apps and select Run the troubleshooter.
   
4. Follow the on-screen instructions.
   

Method 2: Re-register apps



If Store app troubleshooter doesn’t work, I would suggest you to try re-registering the apps using PowerShell. Refer the steps mentioned below:

1. Press Windows Logo key + X, and select
   Windows PowerShell (Admin).
   
2. Paste the following command and press Enter:
   Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
3. Once the process is complete, restart the computer and check.
   

Method 3: New user account



If re-registering the apps didn’t work, try creating a new user account and check if the issue persists. Refer the article
Create
a local user or administrator account in Windows 10



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Issue signing into Microsoft account on Xbox app and Minecraft launcher

Hi Ekqo,

Welcome to Microsoft Community.

Your account can be logged in on the official website and Microsoft Store, which means that it is completely fine to log in to the service and account.

You can flow these steps to try solve the issue:

1. Click search on the taskbar, type "services", and click to open the Service App in the search results.
   
2. Search for the services starting with Xbox in the Service list, and make sure they are all enabled.
   
3. Then, please reopen the Xbox app and the Minecraft launcher, and click Login to see if you can enter the account password to log in successfully.
   

Please let us know if this works.

Best Regards，

Manson | Microsoft Community Support Specialist