Windows 10: Unable to use toshiba external hard drive comes up with message -please update your devices...

I've read the manual, updated everything I can and I'm not sure what else I can try

:)

 

Toshiba Ext Hard Drive

Hi Tony,

I realize that you are facing the issue connecting the external hard drive in Windows 10, let me assist you.

To assist you better, let us know the following details.

• Which build of Windows 10 is installed in your system?
• What is the make and model of your system?
• Do other USB devices are getting connected to the system?

As an initial step if troubleshooting, I suggest you to try connecting the external hard drive through different USB ports and check if it is getting detected, also try connecting the same external hard drive to a different Windows 10 system.

Also, connect the external hard drive to the system and check whether the device is shown in Device Manager.

• Type Device Manager in the Search bar and press
  Enter key.
• Click on View option and click on Show hidden devices.
• Check whether the device is shown.

Hope the information helps. Kindly write back to us with the updated status of the issue for further assistance on Windows. We will be glad to assist you.

 

Toshiba external hard drive not recognized

Hi Philip,

Thanks for the update.

• What is the make and model of the PC?
  

I suggest you follow the below given suggestions

Method 1:
Disable Fast Startup

1. Press Windows + R, to open
   Run dialog box.
   
2. Type control and click on
   OK.
   
3. Click on Power Options.
   
4. Click on Choose what the power buttons do, and click
   Change settings that are currently unavailable.
   
5. Uncheck the box of Turn on fast startup.
   
6. Click Save changes.
   

Method 2: Uninstall all the Unknown USB Drivers

1. Attach your Toshiba external hard drive if not connected.
   
2. Press Windows key + R. This will open
   Run.
   
3. In Run dialog box, type
   devmgmt.msc and hit enter.
   
4. Now expand Universal Serial Bus controllers.
   
5. Now right click on the
   Unknown USB Device (Device Descriptor Request Failed) and choose the
   Uninstall and restart the PC.
   

Additional Information:

External USB 3.0 Hard Drive not recognized

External USB 3.0 Hard Drive not recognized

Let us know how it goes.

Regards,

Zaki

 

Toshiba external hard drive not recognized

Hi Philip,

Thank you for writing to Microsoft Community Forums.

I understand that the external hard drive is not recognized by the PC. I appreciate your efforts in trying to resolve the issue.
It would be great if you can answer these questions to assist you in a better way.

• Did you try connecting the Hardrive to different USB Port?
  
• Does the Hardrive get detected if you try connecting it to a different PC?
  
• Are you aware of any changes made to the computer recently?
  

I suggest you refer and follow the steps mentioned in the KB article and check if that resolves the issueError:
“USB Device not recognized” when you try to access a USB external hard drive

Note: Ignore method 2 & 5 from the above article.

Let us know how it goes.

Regards,

Zaki