Windows 10: Unable to use Xbox live for PC anymore. Its a good thing that it works well on the Xbox console

My Xbox live app keeps losing my games and making them so that you can not even start them with Device name DESKTOP-LIP0OKI Processor IntelR CoreTM i9-9900K CPU @ 3.60GHz 3.60 GHz Installed RAM 32.0 GB 31.9 GB usable Device ID CDAADDE0-F934-45CC-87BC-9CEBD55DB660 Product ID 00325-81773-45450-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this displayout being in the app? These games are not just game pass games but, also games that I have purchased. The app keeps removing monster hunter rise, warhammer 40k riptide , a

:)

 

Xbox live

Hi Jordan,

Let’s isolate your concern by answering the following questions:

• Are you using an Xbox One or Windows 10?
• Are you trying to play a game online? If yes, may we know what is this game?
• Are you using an Xbox Live account?
  

Online gaming on an Xbox console requires an Xbox Gold Membership. Refer to this

link for the steps on how to join Xbox Live Gold after setting up your Xbox One console. Another way to sign up is by visiting this
link.

You may also visit
Xbox Live Gold changes FAQ for more information.

Looking forward to your response

 

Connecting Xbox to PC

Hello,

Please answer the below questions to assist you better.

• What is the make and model of your computer?
• Which version of windows is running on your system?

Suggest you to follow below steps and check if you are able to connect your Xbox to your Computer.

• Sign in to your Xbox Live account using your Microsoft login credentials
• Verify that your Xbox One is connected to the same network as your Windows PC
• Power on your Xbox One.
• Press the “Menu” button on your Xbox controller and select “Settings.”
• Select “Preferences” and place a checkmark next to “Allow streaming to other devices.”
• Connecting Xbox and PC.
• Click on “Connect” on the Xbox app on your Windows 10 PC
• Select the name of your Xbox One console
• Connect an Xbox One controller to your PC using a USB cable
• Click on “Stream,” then select the Xbox game you want to play on your PC
• Click on “Play from console”.

If you are looking for more information on Xbox, you can post your query in dedicated Xbox forum for better assistance. Refer to the link below which guides you to Xbox forum.

Xbox Support

Hope this information is helpful. Please do let us know if you need further assistance on windows, we’ll be glad to assist you.

 

Unable to purchase Xbox Live Gold

To resolve your concern, you can follow the steps on the suggested methods below:

Method 1. Power cycle your Xbox One console.

You can reset, perform a full power cycle, or physically disconnect your Xbox One console to reboot it completely and fix many common issues. This process does not erase any of your games or data.

Here are the steps:

• 
  Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  
• 
  Unplug the console's power cable. Wait 10 seconds. Be sure to wait 10 seconds. This step resets the power supply.
  
• 
  Plug the console power cable back in.
  
• 
  Press the Xbox button on your console to turn on the Xbox One.
  

Method 2. Clear the storage cache on the console.

Here are the steps:

• 
  Press the menu key on the controller.
  
• 
  Go to Settings, and then select Disc & Blu-Ray.
  
• 
  In the Blu-Ray section select Persistent Storage.
  
• 
  Select Clear persistent storage.
  

Method 3. Clear Mac address.

• 
  Here are the steps:
  
• 
  Scroll left on the Home screen to open the guide.
  
• 
  Select Settings.
  
• 
  Select All Settings.
  
• 
  Select Network.
  
• 
  Select Network settings.
  
• 
  Select Advance settings.
  
• 
  Select Alternate MAC address.
  
• 
  Select Clear.
  

Method 4. Run the Network Connection Test on your console.

• Scroll left from Home to open the guide.
• Select Settings.
• Select All Settings.
• Select Network.
• Select Network settings. Any known outages will appear in the middle of the screen.
• On the right side of the Network settings screen, select Test network connection.

If the connection test is successful, try to purchase the membership or subscribe to Xbox Live again.

Let us know how it goes.