Windows 10: Unauthorized activity and payment

Hello,Today in the morning from my PayPal account unauthorized payment has been made and windows 10 been bought. Strangely I have had the unusual activity notification approx. 15 minutes after the payment has been made. I have tried Microsoft store support but seems like they are closed. Can't find when they are going to open and can't find any another information about what to do after unauthorized purchases. What am I supposed to do now?

:)

 

Unauthorized Payments

My child with a family account was able to make several unauthorized payments and add credit several times to her account without my authorization through the roblox app. She was unable to do this before. The option "needs organizer approval" is on in spending
options and she does not have my account password or my windows 10 login pin (only her account pin). How did this happen and where do I complain about this?

Thank you!

 

Unauthorized Payments

Hello Thiago,

I'm Jin, a fellow Windows 10 user and an independent advisor.

I understand that a child from your Microsoft Family was able to make an unauthorized payment and wish to make a complaint about this.

Here at the Microsoft Community, members mostly comprised of consumers like yourself. Unfortunately, we don't have the ability or the right tools to looked into your account. It would be best if you contact Microsoft directly and have your account checked.

To contact Microsoft;

Phone: https://support.microsoft.com/help/4051701

Chat: Contact Us - Microsoft Support

Kind regards.

 

not accepting payment

Hi Ryan,

One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

Troubleshoot problems with payment options and follow the suggest troubleshooting steps.

Let us know what happens after following the suggested troubleshooting steps.