Windows 10: Unauthorized credit card deduction for Office 365

On March 8, 2024, I remitted a subscription of $379.99 for Office 365 by credit card. On April 12, 2024, that same sum was charged to my credit card for Office 365. Please help

:)

 

Unauthorized deductions

I'd like to bring your attention to an unauthorized deduction from my HDFC debit card [51772**30*98*9007] has been charged by Microsoft for INR 3320 (1660*2) on 21-Oct 21. Transaction ID's are (0000000000362914 & 0000000000791325).

The said card has not been used by me for around 6 months & pin is secure with me. I have not entered any details for any transaction as per my knowledge. Please undo this transaction as it is illegal as per RBI guidelines in India to charge a debit card without authentication such as pin or OTP from the owner. Please refund or charge back the amount deducted.

Regards,

Amit

 

Paying for Microsoft 365

Credit card seems to be required (but can be expiring soon, or auto-renewal can be canceled immediately):

Credit card required for Office 365 – why?


It may be possible to conduct the purchase (cheaper) by some other means elsewhere:

6 steps to saving on Microsoft 365 renewals or first purchase

 

How can I remove our company credit card from a former employee's recurring payment for MS 365?

If a former employee is still associated with a recurring payment for Microsoft 365 and you need to remove your company's credit card from that payment, here are general steps you can take:

1. Access the Microsoft 365 Admin Center:
   
   • Log in to the Microsoft 365 Admin Center using the credentials of a user with administrative privileges.
     
2. Navigate to Billing:
   
   • In the Admin Center, find and select the "Billing" or "Billing & Subscriptions" section. This is where you manage your Microsoft 365 subscriptions and payments.
     
3. Locate the Subscription:
   
   • Look for the specific Microsoft 365 subscription associated with the former employee. Identify the subscription that needs to be updated.
     
4. Update Payment Information:
   
   • Within the subscription details, there should be an option to update or change the payment information. This is where you can remove the credit card associated with the recurring payment.
     
5. Remove Credit Card:
   
   • Choose the option to manage payment methods or billing details. Locate the credit card you want to remove and follow the prompts to delete or replace it.
     
6. Add New Payment Method (Optional):
   
   • If required, you can add a new payment method for the Microsoft 365 subscription. Ensure that the new payment method belongs to your organization and is not tied to the former employee.
     
7. Save Changes:
   
   • After making the necessary changes, save your updates. The system should confirm the changes, and the former employee's credit card should no longer be associated with the subscription.
     
8. Verify Changes:
   
   • Double-check the subscription details to confirm that the credit card information has been successfully removed. Ensure that the new payment method (if added) is correctly associated with the subscription.
     

It's important to note that the specific steps and options may vary slightly depending on the version of Microsoft 365 you are using and the subscription plan. If you encounter any difficulties or if the former employee's credit card persists, you may need to contact Microsoft Support for assistance.