Windows 10: unexpected charge

a couple of days ago I bought Cold War on PC through Microsoft not realizing it wasn't playable that way and returned it. After it was returned I got another charge for 59.99 and I hadn't bought anything

:)

 

Unexpected charges

Hi

I got an unexpected charge of £59.99 with invoice number Z30SC3QB1PJA. I do not know what this charge is for and would be very grateful for an explanation.

Thank you.

 

Unexpected charges

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you came across unexpected charges on your Microsoft account. I would like to inform you that as this is public forum, we can only help you with general troubleshooting issues. You can refer the article:

What to do about unexpected charges from Microsoft.



If you are still not able to identify the charges, I will request you to get in touch with

Microsoft Store Support so that they can help you identify the charges.



Regards,

 

Battery Won't Charge Fully

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.