Windows 10: unexpected shut down for no reason

Yup thats real helpful huh?

:)

 

Unexpected Store Exception

Hi,

Many factors can be involved with the Unexpected Store Exception
blue screen error such as a conflict with some third-party software, a faulty RAM, or a hardware failure. To rectify such issue, we'd like to ask a few questions:

• Were there any changes made on your computer settings prior to this issue?
• Does your computer have the most recent update for Windows 10?

Meanwhile, we suggest that you follow the series of steps in this
article which lists some troubleshooting instructions suitable for blue screen errors.

We look forward to your response.

 

Blue Screen - Unexpected Kernal mode trap

Hi Anne,

Thank you for writing to Microsoft Community forum.

This issue may occur when your computer lacks sufficient kernel space to process kernel-mode drivers

To have a better clarity on the issue and guide you accordingly, respond to the questions listed below.

1. What is the make and model of the PC?
   
2. Were there any changes made on the computer prior to this issue?
   

Meanwhile, you may try the troubleshooting steps suggested in the articles listed below and check if it works:

1. Troubleshoot blue screen errors.
   
2. Troubleshoot UNEXPECTED_KERNEL_MODE_TRAP
   
3. Bug check: UNEXPECTED_ KERNEL_ MODE_ TRAP
   

Regards,

 

Windows 10 Pro (fully updated) will not shut down properly

Hi Chayan,

I appreciate if you could answer few questions to narrow down to the issue.

• What is the make and model of the computer?
• How exactly are you shutting down the computer? Is it from Start menu?
• Did you try shutting down by pressing and holding the power button?
• Did you make any recent changes to the computer settings?
• Did you plug any external device to the computer?

I would like to inform you that it is bit difficult to pin point on the exact reason behind the issue unless we get the answers for the questions asked above.

As an initial troubleshooting step, I suggest you to press and hold the power button and check if the computer able to shut down completely.

If the issue persist try unplug plug the charger\power cord from the power source and check if the issue persists, this may also arise due to any fault in the power source.

If the above steps doesn’t work, I suggest you to check if the fast startup option is enabled.

• Access control panel by right clicking on the Start menu.
• Choose Power options.
• Select Choose what the power buttons do and check if it is enabled.(Disable it if enabled)

Please let us know if you are able to shut down the system properly after following the above steps. If the issue persists, please reply with the required information. We will be glad to assist.

Thank you.