Windows 10: Unexpected Shut Down

Hi everyone.


I have my Dell Inspiron laptop connected to a dock, and I use the power button on the dock. Every now and then, when i press the button, the power button light does not light up and the computer shuts down.


I have to use the power button on my laptop to turn it back on and once I do, the Event Viewer says I have a critical error of Event ID 41 with Task ID 63.


What could be causing this?

:)

 

Unexpected Store Exception

Hi,

Many factors can be involved with the Unexpected Store Exception
blue screen error such as a conflict with some third-party software, a faulty RAM, or a hardware failure. To rectify such issue, we'd like to ask a few questions:

• Were there any changes made on your computer settings prior to this issue?
• Does your computer have the most recent update for Windows 10?

Meanwhile, we suggest that you follow the series of steps in this
article which lists some troubleshooting instructions suitable for blue screen errors.

We look forward to your response.

 

Blue Screen - Unexpected Kernal mode trap

Hi Anne,

Thank you for writing to Microsoft Community forum.

This issue may occur when your computer lacks sufficient kernel space to process kernel-mode drivers

To have a better clarity on the issue and guide you accordingly, respond to the questions listed below.

1. What is the make and model of the PC?
   
2. Were there any changes made on the computer prior to this issue?
   

Meanwhile, you may try the troubleshooting steps suggested in the articles listed below and check if it works:

1. Troubleshoot blue screen errors.
   
2. Troubleshoot UNEXPECTED_KERNEL_MODE_TRAP
   
3. Bug check: UNEXPECTED_ KERNEL_ MODE_ TRAP
   

Regards,

 

unexpected store exception

Hi Rob,

A blue screen error with error message unexpected store exception may possibly occur if a problem causes your PC to shut down or restart unexpectedly. To assist you better, we'd like to know the build and version of Windows 10 you're using.

Meanwhile, we suggest that you follow the steps in this article on how to troubleshoot blue screen errors.

Let us know if you need further assistance.