Windows 10: Unexpected Shutdown Issue on My Laptop

Dear Microsoft Community Service,I have been experiencing an issue with my laptop shutting down unexpectedly since last week. The laptop powers off without any error message or BSOD. Initially, I thought the problem was related to the battery running low, as it would turn off automatically at around 15-22%. However, I have since discovered that the issue persists even when the battery level is at 40%, 50%, 60% or more.I have tried to locate any minidump files, but unfortunately, none have been generated. Laptop model: HP 15-bw0xx Could you please guide me on how to check the cause of this prob

:)

 

Unexpected Shutdown

Hi

Please see response to your questions below

• Did you make any changes on the computer prior to this issue?
  

No changes other than about a month ago reinstalling W10.

• What troubleshooting steps have you done so far?

Other than checking updates have successfully installed, none as not sure approach to take.

• What was the exact error code/message you have received?

No error code or message received. On the first occasion I was looking at outlook and without any warning the PC shutdown. It was almost as if it was a desktop (it is a laptop) and the power stopped. The laptop was plugged into the mains and in addition
the battery had a full a full charge.

On restarting the laptop no error message came up and I only noted a small difference in boot up, that for a short period a blue screen was displayed (not normally seen on boot up) and then the start screen appeared for me to log in.

As mentioned previously the only reference to this is from the log which in the summary states that there was an unexpected shutdown.

 

PC is Suffering Unexpected Shutdowns

Most important detail to me would be whether these shutdowns are sudden, in which case it's likely a short or PSU issue (capacitor aging maybe?) or graceful windows style shutdowns, which suggests software interference.

It could also be overheating components if it's a sudden shutdown. What are your thermals like?

 

PC is Suffering Unexpected Shutdowns

So its been almost two weeks since i last posted and since my PC has shutdown unexpectedly... My original plan was to play around with the RAM to see if that was the issue but after a few days of no shutdowns i figured i would see if the CMOS clear and repairing the corrupt OS had fixed the issue. As i already said its been almost 2 weeks since i first made theses changes and i was fairly certain it had fixed the issue...Unfortunately my PC did shutdown unexpectedly today while i was at work. It seems pretty ridiculous to me that the PC could be on for almost 2 weeks straight and have no issues then just randomly shutdown...I ran the SFC scan to make sure nothing had gone wrong with the OS and it reported no issues. My next step i guess would be to try and eliminate the RAM as the issue but honestly i find i very hard to believe that's the issue after the PC was on for 2 weeks. Surely if this was a hardware issue i would have more regular shutdowns...or at least shutdown while im actually using the PC...What do you guys think?