Windows 10: Unexpected shutdown when sleeping: The power policy manager experienced a fatal error

Discus and support Unexpected shutdown when sleeping: The power policy manager experienced a fatal error in Windows 10 Software and Apps to solve the problem; Hi there,I am having a few issues where my computer occasionally experiences an unexpected crash/shutdown when i attempt to put it to sleep. I have... Discussion in 'Windows 10 Software and Apps' started by Gussic, Apr 28, 2022.

  1. Gussic Win User

    Unexpected shutdown when sleeping: The power policy manager experienced a fatal error


    Hi there,I am having a few issues where my computer occasionally experiences an unexpected crash/shutdown when i attempt to put it to sleep. I have located the most recent mini dump file and post the report from WinDbg below, would be grateful for any help that can be provided.---18: kd> !analyze -v********************************************************************************

    :)
     
    Gussic, Apr 28, 2022
    #1
  2. Basith M Win User

    Internal Power Error Unexpected shutdown when sleeping: The power policy manager experienced a fatal error :( - Ugh!

    Hi,

    The INTERNAL_POWER_ERROR bug check has a value of 0x000000A0. This bug check indicates that the power policy manager experienced a fatal error. I suggest you to try the steps in the following Microsoft MSDN article and check if it works for you.

    Bug Check 0xA0 INTERNAL_POWER_ERROR - Windows drivers | Microsoft Docs

    Please feel free to visit our website for any help with Windows Operating System.
     
    Basith M, Apr 28, 2022
    #2
  3. Dann135 Win User
    Unexpected shutdown

    Hi Wilfredo, I followed what the webpage you suggested said. The Display Adapter drivers are up to date, I did check this, the fast startup and the power settings before making this thread. It seemed like the PC shut down whenever it went to sleep mode,
    so I disabled sleep mode.

    I will get back to you if disabling sleep mode didn't fix the unexpected shutdowns (although I don't really think it will) for more solutions.

    Thank you for your time.
     
    Dann135, Apr 28, 2022
    #3
  4. Unexpected shutdown when sleeping: The power policy manager experienced a fatal error

    Unexpected Shutdown

    Hi

    Please see response to your questions below

    • Did you make any changes on the computer prior to this issue?
    No changes other than about a month ago reinstalling W10.

    • What troubleshooting steps have you done so far?
    Other than checking updates have successfully installed, none as not sure approach to take.

    • What was the exact error code/message you have received?
    No error code or message received. On the first occasion I was looking at outlook and without any warning the PC shutdown. It was almost as if it was a desktop (it is a laptop) and the power stopped. The laptop was plugged into the mains and in addition
    the battery had a full a full charge.

    On restarting the laptop no error message came up and I only noted a small difference in boot up, that for a short period a blue screen was displayed (not normally seen on boot up) and then the start screen appeared for me to log in.

    As mentioned previously the only reference to this is from the log which in the summary states that there was an unexpected shutdown.
     
    GrahamDavies571, Apr 28, 2022
    #4
Thema:

Unexpected shutdown when sleeping: The power policy manager experienced a fatal error

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