Windows 10: Unexpected Shutdowns/Restarts

Discus and support Unexpected Shutdowns/Restarts in Windows 10 Software and Apps to solve the problem; I have been experiencing repeated unexpected shutdowns on my PC, often accompanied by errors related to Kernel-Power and Hypervisor functionality.... Discussion in 'Windows 10 Software and Apps' started by Costinel860, Dec 21, 2024.

  1. COSTINEL860
    Costinel860 Win User

    Unexpected Shutdowns/Restarts


    I have been experiencing repeated unexpected shutdowns on my PC, often accompanied by errors related to Kernel-Power and Hypervisor functionality. Despite troubleshooting steps, the issue persists. Below are the details:System InformationMotherboard: ASUS Prime A320M-KCPU: AMD Athlon 3000GGPU: AMD RX 580 2048 SP 8GBRAM: 8GB ADATA DDR4 2666 MHzStorage:256GB SSD Adata512GB HDDBIOS Version: Latest updated recently in December 2024OS: Windows 11Features:AMD fTPM Disabled in BIOSSecure Boot DisabledIssues EncounteredRandom Shutdowns:Occurs within 30 seconds to 15 minutes of booting, or occasion

    :)
     
    Costinel860, Dec 21, 2024
    #1
  2. GRAHAMDAVIES571
    GrahamDavies571 Win User

    Unexpected Shutdown

    Hi

    Please see response to your questions below

    • Did you make any changes on the computer prior to this issue?
    No changes other than about a month ago reinstalling W10.

    • What troubleshooting steps have you done so far?
    Other than checking updates have successfully installed, none as not sure approach to take.

    • What was the exact error code/message you have received?
    No error code or message received. On the first occasion I was looking at outlook and without any warning the PC shutdown. It was almost as if it was a desktop (it is a laptop) and the power stopped. The laptop was plugged into the mains and in addition
    the battery had a full a full charge.

    On restarting the laptop no error message came up and I only noted a small difference in boot up, that for a short period a blue screen was displayed (not normally seen on boot up) and then the start screen appeared for me to log in.

    As mentioned previously the only reference to this is from the log which in the summary states that there was an unexpected shutdown.
     
    GrahamDavies571, Dec 21, 2024
    #2
  3. R-T-B
    R-T-B Win User
    PC is Suffering Unexpected Shutdowns

    Most important detail to me would be whether these shutdowns are sudden, in which case it's likely a short or PSU issue (capacitor aging maybe?) or graceful windows style shutdowns, which suggests software interference.

    It could also be overheating components if it's a sudden shutdown. What are your thermals like?
     
    R-T-B, Dec 21, 2024
    #3
  4. BRIANDUGGAN
    brianduggan Win User

    Unexpected Shutdowns/Restarts

    unexpected shutdown

    Pavan N

    the shutdown has only happened once I will take steps you suggested if it happens again thanks for your help
     
    brianduggan, Dec 21, 2024
    #4
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Unexpected Shutdowns/Restarts

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