Windows 10: Unexpected shutdowns with new Dell Optiplex 7000 and Win11Pro

Some help would be greatly appreciated. I'm running a new out of the box Optiplex 7000. It is suffering regular unexpected shutdowns. 1-2 every 24hour period. The list below is before I wiped it yesterday, but it's still occurring: It was delivered earlier in the year, you can see I powered it up in April but only started using it properly in late JulyAfter restart it creates a Critical Error 41, most recent example below:"Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 22/08/2023 09:12:20 Event ID: 41 Task Category: 63 Level: Critical Keywor

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Dell Optiplex Clean Install of Windows 10

We have 20 new Dell Optiplex 7020s on the way with Windows 7 preloaded. I'd like to know the steps to perform a clean install of Windows 10.

Thanks,

Troy Taylor

 

Unexpected Shutdown

Hi

Please see response to your questions below

• Did you make any changes on the computer prior to this issue?
  

No changes other than about a month ago reinstalling W10.

• What troubleshooting steps have you done so far?

Other than checking updates have successfully installed, none as not sure approach to take.

• What was the exact error code/message you have received?

No error code or message received. On the first occasion I was looking at outlook and without any warning the PC shutdown. It was almost as if it was a desktop (it is a laptop) and the power stopped. The laptop was plugged into the mains and in addition
the battery had a full a full charge.

On restarting the laptop no error message came up and I only noted a small difference in boot up, that for a short period a blue screen was displayed (not normally seen on boot up) and then the start screen appeared for me to log in.

As mentioned previously the only reference to this is from the log which in the summary states that there was an unexpected shutdown.

 

dell optiplex

I have the dell Optiplex works well but sometimes it seems like it freezes up or the HD-STOPS enjoy the system

any suggestions is there anything to turn off always a delay in typing

when i got it it was so fast

should i boot in safe mode what will that tell me?

thank you