Windows 10: Unexpected Shutdowns

Hey Y'all,


I hope you can shed some light on my issue. My PC has been shutting down unexpectedly and then reboots.

Event Viewer is filled to the brim with Errors and Warnings. Everything from DistributedCOM to Kernel-EvenTracking, User Device Registration and Perflib.


I have tried a clean install and drive wipe.

I have swapped GPU's in case of faulty GPU

I have run DDU and done clean installs of drivers

I have flashed BIOS as well as updated it MSI Gaming Edge WIFI X570

I have run a Memory check.


So far all I can gather is that it happens when several programs are running at the same time. However I have never had it happen on the nights I raid on WoW and have said programs running Firefox+Discord+Spotify+WoW. Possibly has something to do with a conflict when a program is idle/wakes up, but that is just guesswork on my end.

OneDrive Link: https://1drv.ms/f/s!AMurnZpNAMfyaQ

minidumpfile 040320-6359-01 latest one on my public OneDrive

System Info:
Windows 10 Home

Version 10.0.18363 Build 18363

Mobo: MSI Gaming Edge WIFI x570

CPU: AMD Ryzen 3700x

GPU: PowerColor Red Devil 5700xt Other GPUs I have tried are Asus ROG Strix 980TI and Nvidia GTX 750

Memory: Corsair Vengeance Pro RGB 3200mhz CL 16

CPU Cooler: Cooler Master MasterLiquid ML240

PSU: Corsair RX750 2018



If anything else is needed let me know.

:)

 

Unexpected Shutdown

Hi

Please see response to your questions below

• Did you make any changes on the computer prior to this issue?
  

No changes other than about a month ago reinstalling W10.

• What troubleshooting steps have you done so far?

Other than checking updates have successfully installed, none as not sure approach to take.

• What was the exact error code/message you have received?

No error code or message received. On the first occasion I was looking at outlook and without any warning the PC shutdown. It was almost as if it was a desktop (it is a laptop) and the power stopped. The laptop was plugged into the mains and in addition
the battery had a full a full charge.

On restarting the laptop no error message came up and I only noted a small difference in boot up, that for a short period a blue screen was displayed (not normally seen on boot up) and then the start screen appeared for me to log in.

As mentioned previously the only reference to this is from the log which in the summary states that there was an unexpected shutdown.

 

PC is Suffering Unexpected Shutdowns

Most important detail to me would be whether these shutdowns are sudden, in which case it's likely a short or PSU issue (capacitor aging maybe?) or graceful windows style shutdowns, which suggests software interference.

It could also be overheating components if it's a sudden shutdown. What are your thermals like?

 

unexpected shutdown

Pavan N

the shutdown has only happened once I will take steps you suggested if it happens again thanks for your help