Windows 10: Unexpected System shut down

As the title states, my laptop shut down unexpectedly, and now will not turn again. I’ve tried many methods to try and turn it back on, however there might still be some I have not tried.I using my Elitebook 840 G3 and right out of nowhere the keyboard lights turned off, the fans turn off, the charger light and the on switch light turn off and the screen goes black. I am still currently trying to fix it as I’m writing this. Is a way I can fix this?

:)

 

Recurring Critical Events and Unexpected Shutdowns on Windows 11 System

Summary of the Problem: I am experiencing recurring critical events and unexpected shutdowns on my Windows 11 Home system. The critical events, as logged in Event Viewer, include:

1. Event ID 41 (Microsoft-Windows-Kernel-Power): The system reboots without cleanly shutting down first, indicating potential system crashes or power failures.
   
2. Event ID 161 (volmgr): Dump file creation fails due to errors during dump creation, hindering troubleshooting efforts.
   
3. Event ID 6008 (EventLog): Confirms the unexpected nature of previous system shutdowns.
   

System Information:

• Operating System: Windows 11 Home, Version 10.0.22631 Build 22631
  
• Manufacturer: LENOVO
  
• Model: 82GN (LENOVO_MT_82GN_BU_idea_FM_Legion 5 17ARH05H)
  
• Processor: AMD Ryzen 7 4800H with Radeon Graphics
  
• Installed RAM: 16.0 GB
  
• Disk Health: Checked and verified by Lenovo Diagnostic and Samsung Magician software
  
• BIOS Firmware: Up to date (LENOVO FSCN28WW, 9/21/2023)
  
• Secure Boot State: On
  

Description of Attempts Made:

1. Hardware Diagnostics: Ran diagnostics to check RAM, CPU, and hard disk stability, all returned clean results.
   
2. Driver and Firmware Updates: Ensured all device drivers, chipset drivers, and firmware (BIOS/UEFI) are up to date via Windows Update, Lenovo Vantage, and Lenovo Diagnostic tool.
   
3. Overheating Monitoring: Monitored system temperatures and verified that overheating is not the cause of the issues.
   
4. Disk Health Check: Checked disk health using Lenovo Diagnostic and Samsung Magician software, all checks returned normal.
   
5. Clean Install of Windows 11: Performed a clean installation of Windows 11 to rule out software-related issues.
   
6. System File Check (SFC): Ran the SFC tool, which returned no violations or corrupted system files.
   

Despite these efforts, the issue persists, with recurring critical events and unexpected shutdowns disrupting normal system operation. Given the detailed troubleshooting steps taken, what further actions or recommendations would you suggest to diagnose and resolve these recurring critical events and unexpected shutdowns effectively?

Thank you for your assistance.

 

The previous system shutdown was unexpected

Hi,

Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

I’m sorry to know that your Computer shuts down automatically and gets error code
6008, "The previous system shutdown was unexpected".

I apologize for the inconvenience caused to you and I appreciate the efforts who took to resolve the issue. I will be happy to assist you with this.

Please refer the suggestions given by
Ronald K using the below link and check if that helps.

Redirecting

Also refer the suggestions given by Shinmila H using the below link and check if that helps.

Redirecting

Note : This article applies to Windows 10 also.

Please let us know, if you need any further help and we would be glad to assist you further.

Thank you.

 

System not shutting down Windows 10

Hi,

Thank you for posting your query in Microsoft Community.

As per the description, I understand that when you select the option to Shutdown, only the display is going Off and the system is not shutting down. I suggest you to follow the steps provided below and check if it helps.

• Right click on Start and select Control Panel.
• Change View by to Large icons and click on
  Power Options.
• In the left pane, click on Choose what the power button does.
• In the right pane, under power button settings select
  Shut down from the drop down list.
• Click on Save Changes and close the window.

Hope this helps. Keep us posted on the status for further assistance.