Windows 10: Unidentified freezing in Windows 11

Hello, after buying a new laptop Lenoo Legion Pro 5 16ARX8 - after a short period of time I started to encounter unexplainable to me “hangs” in the OS. And they are very distinct and recur each time with the same symptoms at random times, these symptoms are a combination of: Complete unresponsiveness to keyboard presses Freezing any video in the OS with working audio Backspace crashing with other keys working properly Each such case leaves this error in Event ViewerI ask you to help me with this error and solve the problem, beforehand thanks for the answer.Translated with DeepL.com fr

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Windows 11 freezes while booting

Hello, I have a problem with my windows 11.

Sometimes my PC will freeze while boot, it only freezes if I:

• Turn on the PC
  
• Reset PC
  
• Reboot / Restart PC
  
• Restart for update
  
• Enter advance / Recovery mode
  

and how can I solve this problem because I'm resetting this PC. if this problem occurs during the process of course it will be damaged, as well as while updating windows.

Is there any solution for this issue?, i Will appreciate your suggestion.

Thank you.

 

Unidentified network

Hi, Badrobot and thanks for your suggestion. Unfortunately the issue is still not resolved. The connection still shows as Unidentified and it disconnects frequently.

 

all games crash!

ive watch my temps and both the cpu and gpu are within normal ranges. when it freezes it simply freezes the image and stops the sound. i must reboot to get back to windows.