Windows 10: University Locked account can't login

So I had windows 10 from when I was studying in uni, and we got an educational version, I've graduated like 3 years ago so I never really checked my university email.

Today I tried to open my PC and when entering my PIN it says "You can't sign with this account. Try a different account." I tried the option where is says forgot PIN, it asks me to login in to my university email but when I do it says my account is locked.

When I try to login to another account it asks for a school email it wouldn't allow me to login with my personal email, I'm guessing cause the windows version is an educational one.

Is there a way to resolve this? Or like get a new windows with my personal account? Not sure how to do that please help.

submitted by /u/sweetbutpsycho4
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:)

 

Lock vs Login screen screenshot

Hi Josey -

Thanks for the quick reply. While your suggestion does change the sign in process, it doesn't address the differing screenshot question. Following the steps doesn't make the login screenshot the same as the Lock screenshot. As I mentioned, I can't even find the screenshots being used for both screens.

Still looking a solution to this. Open to any other suggestions you might have to the problem. Thanks!

 

Account automatically locks after login

So, here is the situation, Win10 boots up fine, after entering the username password, the account automatically locks itself taking me back to the login screen. Just for clarification, is NOT that the account is locked in the sense of failed passwords. The correct password is entered, it looks as if it will load the desktop, but then it takes me back to the login screen. It acts as if Win+L was type after entering the password or something like that because I can see "Locking" just before the login screen appears again.
I have tried to boot into safe boot but the same thing happens there.
I was able to create another account and that one logs in fine. I even removed the password of the first account, but same behavior. If I try enough times, I can vaguely see what looks like Edge has loaded with several tabs. So, there is something under the first account that forces a lock or something similar.

Has anyone experienced something like this? This is my in-laws laptop so, I cannot just reset it or create a replacement account because all their stuff is in that first account. Any suggestions?

 

Lock vs Login screen screenshot

You can use your own image of any background and just go to settings/personalize/lock screen and click on browse as in the image below. It should make whatever picture you use as the Lock Screen