Windows 10: Unknow device with almost no description bluetooth missing but no drivers are working

Hello, I have this unknow device in device manager, it is probably bluetooth because it's missing and can't switch it on, I'ce used it before if I remember correctly but it isn't their and there is a unknown device in device manager without any drivers available, did a ton of researching and couldn't find anything, any help would be great!!!

:)

 

Bluetooth is not working — troubleshoot claims I don't even have it

I have done all the following steps:

- installed bluetooth driver from manufacturer
- hit windows update
- updated / uninstalled bluetooth items listed in Device Manager and restarted the PC
- updated / uninstalled USB drivers listed in Device Manager and restarted the PC (USB drivers automatically came back but not bluetooth)
- turned on and restarted all bluetooth support in services.msc
- conducted bluetooth troubleshooting
- conducted hardware troubleshooting

 

Restoring a missing driver (Bluetooth in my case)

I'm running Windows 10 Version 20H2, Build 19042.985. l've accidentally lost one of the Bluetooth drivers while trying to connect to my headphones, There are many posts about the "Bluetooth failed to connect" problem and many suggested remedies, most of which require uninstalling or deactivating a Bluetooth device.
In Device Manager, if you click on the Bluetooth device, you're supposed to see five subdevices: Bluetooth Device, Intel Wireless, Broadcomm, Microsoft Bluetooth Enumerator. and Microsoft Bluetooth LE Enumerator. Most of the suggested remedies for the did-not-connect problem require disabling or uninstalling a one of these devices and restarting.

In my flailing around for a solution to my problem, I tried a third alternative which apparently exists only for the Broadcomm device: deleting the driver. After doing that and restarting, I had not gotten a connection, but the third subdevice, the Broadcomm one, had vanished, I had also lost several other devices that had shown up previously. Restarting ordinarily restores missing components, but in this case it did not. Try as I might, I could not get the Broadcomm device to come back. Rebooting did not help.

So where can I find the missing driver, and how can I reinstall it?

 

Missing bluetooth device drivers

Hello Sally,

Thank you for posting your concern in Microsoft Community and welcome to the Windows 10 Family.

From the description provided, I understand that Windows is unable to configure the drivers for the Bluetooth device.

As an initial recommendation, I suggest you to visit the below link, wherein one of our Forum Moderators,

Yaqub K, has discussed on a similar issue.

Ref: My Bluetooth cannot be enabled or is missing

Write to us with the updated information. If the issue still persists, we would be happy to help you.

Thank you.