Windows 10: Unknown administrator, possibly a virus residue.

Hello, I need help setting up administrator access! After malware removal and cleanup, a previously unknown entity has appeared in the admin list and is preventing me from checking the security log folders. I want to remove it and gain access I am denied access to the folder, but I can't figure out how to do it. Please help me!

:)

 

AMD FX OC'ers Club

That's what the auto setting will do since you're over the 1333 mark it jumps to the next step which isn't listed or officially supported I assume by that ram.

At this point though I would suggest dropping the multi one step or .5 so that we can get something stable and possibly take the heat issue out of the picture for now.

 

Administrator level User

Got the laptop. It's a Lenovo G500 so possibly has Lenovo stuff in the way? Anyway, booted it normally and it opens into a regular account without admin privileges. Rebooted it into Recovery mode (per Option 5) and get Lenovo logo and Preparing Automatic Repair message; then Select Account + "You need to sign in as an administrator to continue but there aren't any administrator accounts on this PC". There is an option "Forgot your password or don't see your account?" but selecting that brings up a screen which should list admin accounts but there aren't any. Pressing the only option on that page Restart leads eventually to a BSOD with Stop code: 0xc00002e3 (which I know is misconfigured o/s or missing or damaged system files).

Can anybody suggest next steps in resolving this?

 

Unknown original administrator name and password  

The dvd I've been using is the Walmart one:

Here are the contents as shown on drive D:

- - - Updated - - - Okay, we are getting somewhere now. I got the official Windows 10 CD. I can get all the way to step 5 in option 5, and I don't have the same info in Load Hive. Picture attached.