Windows 10: Unknown album problem

submitted by /u/xindiliu13
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:)

 

Groove Shows Unknown Artist & Unknown Album


I solved it by doing the following! I'm not sure which step cracked the problem.

1. Set indexing to index the content of my music files by right clicking on the top level folder, setting the option and applying to all files and sub-folders
2. Rebuilt the index via the Control Panel Indexing options
3. Deleted the folders watched in Groove
4. Deleted the Groove database at C:\Users\<username>\AppData\Local\Packages\Microsoft.ZuneMusic_<random>\LocalState\Database
5. Started Groove
6. Reassigned the folders to watch

All songs now appear with the right artist & album but some album art was missing in Groove and Media Player despite being displayed correctly in iTunes. I manually updated the missing album art in Media Player and Groove then synchronised to match the Media Player album art.

 

Groove Shows Unknown Artist & Unknown Album

I've never found this thread because, while annoying that Groove doesn't seem to be able to handle this, Windows Media Player can. In WMP I just right-click on the 'unknown album' and choose 'Find album info'. I then get all track listings along with album artwork, which both WMP and Groove now display.

 

Groove Shows Unknown Artist & Unknown Album

This worked! I was playing with disabling indexing since it was interfering with my backup procedures, but it caused this. (What broke it was right clicking the drives and turning off indexing for the whole drive). I'll try some other ways of limiting the indexing. Thanks kindly.