Windows 10: Unknown and persistant folders in C:\ drive

Hi.


There are two unknown folders to me on my C:\ drive. When I tried to delete them, Cybereason RansomFree indicates that they contain a ransom malware see below. It deletes them and tells me it inoculated the issue. Birdefender tells me it blocked a Web Threat with the info that it's a fishing attempt with the added link https://linksredirect.com I googled that but all the corresponding tips are not checking on my machine.


But regardless of the above messages, each time I delete the two folders, they reappear within 10 seconds with different folder name but with the same naming sequence a letter, a meaningful word and then numbers. They each contain about 10 files that pretend to be docx, pptx,...


I have read of LOT of articles and tried many, many different software solution:


AdwCleaner, ESET Scanner, HitmanPro, MS Safety Scanner, RogueKiller, SUPERAntiSpyware, TDSS Killer, Viper Rescue, Zemana Malware, Grindinsoft Anti-Malware, plus the aforementioned Bitdefender and Windows Defender.


Those have found several minor issues but none of those have prevented the main issue from reappearing.


I have two other issues just mentioning in case they are related to the problem above. 1 there are several webpages that Edge Dev and Chrome cannot open returning the message: ERR_CONNECTION_CLOSED. 2 Running System Restore always returns an error.


Thanks in advance,

Jon






:)

 

C: Drive Admin Share Keeps Enabling

Hi,



Thank you for your response.



I suggest you to follow the steps below and check if it helps.

• 
  Press Windows +E,
  
• 
  Right click on C: drive.
  
• 
  Select Sharing Tab.
  
• 
  Click on Advanced Sharing.
  
• 
  Uncheck “Share this folder”.
  

Keep us posted on this issue so that we can assist you better.

 

Trying to get more space on HDD...found UNKNOWN area?

Ok here is what it says....the <Unknown> area is on the C: root....no sub folder and it is 3.7 gig. I also have a pagefile.sys at 2.5 gig and a hiberfil.sys at 1 gig.

Any suggestions?????

 

How do I move photos from the my photo app to the pictures folder on the C drive?

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

• 
  Open Photo App.
  
• 
  Select the photo and right click on the photo.
  
• 
  Select Open Folder.
  
• 
  From there you will be able to copy all the photos to C: drive
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.